The workshop comes in response to rising safety concerns, particularly those affecting women and vulnerable communities, within Malaysia’s rapidly growing e-hailing sector. With a focus on enhancing public awareness and implementing stronger safety measures, the event brought together key stakeholders, including e-hailing drivers, passengers, and representatives from the local community.
During the discussion, Inspector Mohd Harith b. Hamdan, Gombak PDRM Crime Officer shared insights into the evolving challenges posed by the increasing demand for e-hailing services. “While e-hailing has made commuting more convenient, it has also introduced new safety challenges, such as incidents of harassment, theft, and road safety issues,” said Inspector Mohd Harith b. Hamdan. “Ongoing collaborative efforts with e-hailing platforms has been instrumental in improving safety standards, enabling real-time incident reporting, and ensuring quicker law enforcement response times.”
inDrive highlighted the safety features integrated into its platform, including Real-Time Trip Sharing, an SOS Button for direct emergency contact, and a comprehensive driver verification process. “Safety is at the heart of what we do at inDrive,” said Azlan Anwar, Driver Acquisition Specialist inDrive Malaysia. “We constantly refine our safety protocols based on user feedback and remain committed to integrating new technologies for our safety features in our app and drivers verification process. Our partnerships with local authorities are vital to ensuring a rapid response in emergencies, which ultimately helps us build a safer environment for all users.”
Nazreen Nizam, Acting Executive Director of Women’s Aid Organisation addressed the specific safety concerns faced by women using e-hailing services and emphasised the importance of community education. “Safety is a fundamental concern for many women, especially when using ride-hailing services at night or in unfamiliar areas. This workshop is an opportunity to raise awareness and create safer environments for women,” said Nazreen. “It’s essential that we maintain ongoing collaboration with e-hailing platforms to ensure that safety features are user-friendly and accessible to those who need them most.”
The workshop also featured live demonstrations of self-defence techniques and emergency response strategies, equipping attendees with practical skills to manage potential safety threats. These sessions empowered drivers and passengers to take proactive steps in ensuring their own safety, providing them with the knowledge and confidence to navigate any challenges they might face while using e-hailing services.
The inDrive Safety Panel and Workshop underscores the importance of collaboration between e-hailing platforms, law enforcement, and advocacy groups in making safety a fundamental aspect of the ride-hailing experience. As the industry continues to grow, such initiatives are key to building public trust and ensuring that e-hailing remains a safe and reliable option for all.
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inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 240 million times, and was the second most downloaded mobility app in 2022 and 2023. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation, freight delivery, task assistance and courier delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.
inDrive operates in 779 cities in 46 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.
