CIMB THAI BANK PUBLIC COMPANY LIMITED
Awards and Recognition:
Company details
Address44 Langsuan Road, Lumphini, Pathumwan, Bangkok 10330
Industry
Banking
Vision
To be a digital-led bank with ASEAN Reach
Head Count
3096
Winners' Profile
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Website
www.cimbthai.com
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CIMB THAI’s strategic priorities are aligned with Forward23+ aspiration to become more digital as our vision is “To be a digital-led bank with ASEAN Reach”. We come across strategic themes to embed employee experience with digital transformation.
To ensure effective implementation, it requires a comprehensive approach across multiple levels; leader sponsorship, skilled employees, digitized employee experience, automated internal processes and driving the digital journey of customer-centricity.
To build a “Tech savvy” mindset , we provide a variety of development programs for “Future-Ready Workforces”, by upskilling our employees with emerging skills with signature certifications for young talents by partnering with the College of Innovation, Thammasat University and offering the scholarship to employees to pursue master’s degree with full funds by the bank in 2 programs: M.B.A. Business Innovation and M.S. Digital Business Transformation.
“Good sources of certificate exams, I can apply the knowledge from the program in my today and future work.” – Staff testimonial
Making learning accessible, online learning becomes the norm in the organization. Powered by CIMB Digital and Data Academy, we partnered with Microsoft Learn to offer a self-paced learning solution to enable our talents to take charge of their own career through the campaign “ Learn without Limit ”. Customer centricity also blended in with “Gametize” a series of customer experience (CX) modules in the gamified format on the mobile to foster CIMB Service Standards and Code of Conducts to employees at all levels.
“Explore the world of learning with no limits through Microsoft Learn for FREE, with diverse and interesting content. Thank you for such a wonderful program.” – Staff testimonial
To create a workplace where employees can thrive in the digital age, CIMB Thai actively enhances employee experience via digitalization. We encompass the employee’s touchpoints with digital technologies , by utilizing software applications and tools to HR systems. We equip employees to use digital tools effectively in onboarding sessions and enhance new joiner journeys with auto-reminders from HCM Cloud system to act like digital buddy to support new joiners during their probation period. We empower our employees with a self-service system, namely “Y.O.D.A” (Your Own Digital Assistant). The employee can manage their personal matters on web and mobile i.e., employee absence, overtime claims, health claims, expense claims, performance management, employee document requests, provident fund, tax relief, e-payslip, etc.
Improving process efficiency is crucial for organizations to streamline operations, reduce administrative burdens, and create a more productive and employee-friendly work environment . We encourage staff to strive for the best by improving the internal processes; “ Pang Verr ”, the competition of innovation project that engages employee to solve their key paint points by utilizing their expertise with the concepts of process improvement, digital automation, and cost optimization.
Efficiency in HR processes not only reduces manual work but also contributes to a better employee experience, as HR can focus more on strategic initiatives. Additionally, it can lead to cost optimization. We implement RPA (Robotic Process Automation) to handle routine and time-consuming HR tasks and employee data entry, which significantly reduces manual effort and human errors. As well as utilize data analytics tools to gain insights into HR metrics, i.e., attrition, staff movement, and people cost.
Change management plays a pivotal role in the success of any transformation journey. We leverage “CONNEX” – an internal communication application , to foster collaboration, improve productivity, and enhance internal communication within the workplace. Additionally, we utilize AI-powered software and machine learning to implement an HR Chatbot that respond to queries & requests from the employees with instant responses 24/7. These all contribute to a positive employee experience in view of quick and convenient access with limited operational costs.
Digital transformation remains competitive in a rapid change of business landscape. CIMB Thai continues to invest and offer digital solutions to both our employees and customers.
MOVING FORWARD WITH YOU
