Inspiro’s people management strategies are focused on attracting and retaining the best BPO talent and in developing their employees to realise their full potential. A critical component in propagating a meritocracy-based culture is the Balanced Scorecard (BSC), a best-practice performance management methodology that translates Inspiro’s Vision, Mission, Values (VMV) and corporate strategy into clearly defined, measurable objectives. It is a mechanism for creating, implementing, measuring, and monitoring strategies and initiatives per department, with goals determined by department heads, based on program metrics and committed targets.


The company invests a lot in an environment that allows their employees to grow both personally and professionally, offering a lifestyle of excellence and empowerment, as reflected in their CORE framework, which covers all the avenues that nurture their personnel to their fullest potential.

Benefits and Compensation

With an attractive, flexible, market-based compensation program tied to performance and aligned with shareholder interests, the company’s equitable compensation practices make them competitive in recruiting and retaining employees and serve to communicate their goals and standards of performance and motivate and reward employees in relation to their achievements.

The Total Rewards Framework organises rewards into three broad categories that mirror the employees’ perspective, helping them recognise the value of the total package:

  • Foundational rewards: what they receive as a condition of employment
  • Performance-based rewards: for superior performance and critical behaviors
  • Career and environmental rewards: to enhance their work lives, careers, and environment

Total Rewards is the programmatic component of the employee value proposition aligned with the company’s business and human capital strategy.

Inspiro believes in malasakit – the Filipino word for care and compassion. By taking care of their people, they move them to give everything they can for their company, clients, customers, and communities. The growth the business consistently enjoys is proof that this philosophy works.

With over 12,000 personnel worldwide, they consider Inspiro’s position as an employer of choice a top priority. As BPO is a people business, the company never loses sight of its employees’ inestimable value toward its continued growth and success.


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