Headquartered in London, the HSBC Group is one of the largest banking and financial services organisations in the world. The first Taiwan branch was established in Taipei In 1984. In 2009, HSBC obtained approval to set up a local subsidiary in Taiwan known as the HSBC Bank (Taiwan) Limited. Since then Taiwan’s business continues to play a key role in HSBC’s Greater China platform and is one of HSBC’s key growth markets in Asia.
VALUES LED HIGH PERFORMANCE CULTURE
Our values define who we are as an organisation and what makes us distinctive. We believe in acting with courageous integrity. These values include:
BEING DEPENDABLE
- Standing firm for what is right, delivering on commitments, being resilient and trustworthy
- Taking personal accountability, being decisive, using judgment and common sense, empowering others
OPEN TO DIFFERENT IDEAS AND CULTURES
- Communicating openly, honestly and transparently, welcoming challenge, learning from mistakes
- Listening, treating people fairly, being inclusive, valuing different perspectives
CONNECTED TO CUSTOMERS, COMMUNITIES, REGULATORS AND EACH OTHER
- Building connections, being aware of external issues, collaborating across boundaries
- Caring about individuals and their progress, showing respect, being supportive and responsive
HSBC HUMAN CAPITAL DEVELOPMENT MODEL
The foundation of the HSBC Human Capital Development Model is a combination of HSBC Leadership Capability and HSBC Values, which are embedded in our day-to-day processes of Talent Selection, Performance Management, Learning and Development, Talent Development and Succession Plan, in addition to Staff Engagement. All functions are closely connected to each other, which enabled HSBC to become the Best Place to Work.
BUILDING THE HEALTHIEST HUMAN SYSTEM
By making itself the Best Place to Work, HSBC has embedded the Healthiest Human System globally which includes three key themes: Work-life balance, Culture and behaviours, and Well-being. By encouraging Work-life balance, we support our people managers in understanding our staff’s personal needs through regular check-in and provide benefits (which is above what the labor law required) and flexible working programme to support staff’s specific needs. By embedding Culture and behavior, we continue to strengthen the culture and behaviours of supportiveness and encourages our staff to “speak up” about their feelings and thoughts. Finally, for the part on Well-being, we care not only about staff’s performance but also physical and mental health. Thus we have the Employee Assistance Programme to support staff and make staff stronger and better.
NURTURE FUTURE TALENTS FROM UNIVERSITIES
HSBC has always dedicated itself to nurture future talents. In addition to its well-established and worldly renowned Global Graduate Programme and Internship Programme, in 2019 we hosted the HSBC Business Case Competition to enhance young talents’ “further skills” through the English business case competition and training sessions. This will also provide students from universities a platform to connect with the international business and finance community and opportunities to exchange with young talents from other countries.
HSBC – THE BEST PLACE TO WORK
In 2018, in addition to being recognized by HR Asia as The Best Company to Work for in Asia, HSBC was also awarded the Work-Life Balance Award by Ministry of Labor – for which HSBC Taiwan was the only awardee from the financial institution sector. With the various staff engagement events we have hosted in the past decade, and the various recognitions and awards we have won, we believe that HSBC has indeed embedded the Healthiest Human System and is truly The Best Place to Work.
總部位於倫敦的滙豐集團，設立於1865年，是目前全球規模最大的銀行及金融機構之ㄧ。1984年於台灣開設第一間分行，並於2009 年在台成立子公司 -「滙豐 (台灣) 商業銀行股份有限公司」(以下簡稱「滙豐（台灣）」)。在滙豐集團的大中華區營運平台， 滙豐（台灣）佔有舉足輕重的地位，也是集團在亞洲的主要成長市場之一。
堅持做對的事，價值觀導向的企業文化
處於瞬息萬變的世界，實踐滙豐價值觀是我們的首要之務。因此， 我們堅持做對的事、勇於正直誠實行事（Courage Integrity）， 展現可靠 (Dependable)、開放 (Open) 與連結(Connected) 的行為，成為值得客戶信賴的金融機構。
- 可靠，值得信賴，做對的事情
- 開放，包容不同的意見及文化
- 連結，與客戶、社群、立法單位/主管機關相互維持聯繫
健全的人才資本管理系統
滙豐銀行人才資本發展系統，是以滙豐領導職能模型(HSBC Leadership Capability)與滙豐價值觀(HSBC Values)為基礎， 運用在選才能力面談、績效管理、教育訓練、至員工發展與接班人計畫管理，各個功能環環相扣，輔以員工認同度圍繞，構成整合性的「人才資本發展系統」，而這也是打造滙豐成為最佳工作場所的碁石。
建立最貼近人性的管理體系
為了成為最佳工作場所，滙豐銀行期許自己建立最貼近人性的管理體系，包含三大主軸：工作生活平衡、文化與行為以及員工福祉。工作生活平衡方面，透過check-in了解員工個人需求，輔以優於勞基法的休假制度以及彈性工作方案，讓員工在工作時不用操心家庭，在家時不要掛心工作。文化與行為方面，持續強化組織期待的文化與行為，鼓勵表達想法，考量同仁感受，採取貼近人性的措施。員工福祉方面，除了工作表現，也重視同仁身心健康，提供員工協助方案，讓同仁在工作能發揮，身心靈有成長。
向校園扎根培育未來人才
滙豐長期致力於培育未來領袖人才，除了接班人計畫、年輕銀行家培育計畫以及實習生培育計畫之外，進ㄧ步向校園扎根，創金融業先例舉辦「滙豐台灣商業案例競賽」，透過英語商業案例競賽與培訓講座增加學子各項職場所需具備的能力，帶領青年學子，在競賽的過程中接軌國際，與其他國家青年菁英交流，培育未來的企業人才與領袖。
滙豐銀行－最佳工作場所
2018年除了獲得HR Asia Award最佳企業雇主的肯定，滙豐銀行更榮獲勞動部頒發工作生活平衡獎，是唯一獲得此項殊榮的金融業。過去十年紮實而真誠推動的員工認同度活動，以及歷年各式獎項的肯定，我們堅信滙豐銀行具有最貼近人性的管理體系，是當之無愧的最佳工作場所。
