PT. TELKOMSEL


Awards and Recognition:
 

Company details

Address
Jl. Gatot Subroto No.Kav. 52, RT.6/RW.1, Kuningan Bar., Kec. Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12710


Industry
Telecommunications


Vision
Be the best digital telco service provider in the region by empowering Indonesians to make a better today and excellent tomorrow.


Head Count
6,300++


Winners' Profile
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Website
www.telkomsel.com


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Empowering People, Sustaining Tomorrow: Telkomsel’s Journey

Telkomsel recognizes that sustainability is crucial, not only for its longevity but also for the well-being of society and the preservation of the environment. The Company conducts its business responsibly and sustainably, considering economic, social, and environmental factors in its decision-making processes to foster a sustainable future for all stakeholders.

Telkomsel’s efforts to integrate sustainability into every aspect of its business operations, from responsible technology integration to resource management and community engagement, demonstrate its dedication to prioritizing sustainability

By doing so, Telkomsel aims to build a solid foundation supporting its business objectives while also contributing positively to the nation's long-term well-being.

We put People as our epicenter of growth..

Thus, we take a holistic approach to elevating the capability and promoting the well-being of our employees. We are adopting best practices in employment, which cover aspects from recruitment to competency development and career progression to retirement transition.

We aim to retain top talent and boost engagement between employees and management, creating a thriving, sustained, and inclusive workplace where everyone can reach their full potential.

By the end of 2023, Telkomsel employed a total of 6,301 employees and 8 members of the Board of Directors. A total of 132 employees were no longer working for the Company, resulting in an overall employee turnover rate of 2%. This low rate highlights TFlyers’ strong workplace satisfaction, an achievement that we believe was possible owing to our diligent implementation of comprehensive workplace culture and employee well-being initiatives.

We are incredibly honored to receive this prestigious award for three consecutive years. This demonstrates Telkomsel's commitment to continue creating an inclusive, supportive, and sustainable work environment. For a better and brighter future of Indonesia, Telkomsel will continue to strive to improve standard HR procedures and fulfill the company's responsibility towards the environment

Indrawan, Director of Human Capital Management

Industrial Relations: Our commitment to Fairness

To engage our employees in a fair, respectable, and equitable manner, Telkomsel maintains a Collective Labour Agreement (CLA) that is updated every two years and signed by employee representatives. Changes to the CLA are negotiated with employee representatives at least three months before the agreement’s expiration, ensuring thoughtful consideration of all employment conditions. This process reflects our commitment to maintaining positive and productive industrial relations.

Benefits & Remunerations: Appreciate & Motivate

Telkomsel prides itself on providing all its employees with a competitive remuneration scheme that sets us above our industry peers. We comply with the minimum statutory wage requirements set by local governments in Indonesia, ensuring that none of our employees—especially our entry-level employees—receive wages lower than the stipulated amounts in their respective regions.

We uphold principles of equality and fairness by ensuring that basic salaries and remuneration packages remain uniform across all genders. Our approach is grounded in job levels, where the determination of salaries and remuneration is consistently applied, fostering an environment of equality and meritocracy within the organization.

Additionally, Telkomsel provides various allowances and benefits to our employees, guaranteeing the well-being of themselves and their family members.

Cultivating a Sustainable Workforce through Learning & Development

At Telkomsel, we foster a dynamic and supportive work environment that encourages both professional and personal growth. Our commitment to employee success is reflected in our comprehensive skill enhancement programs, which prepare our team for current and future challenges in the telecommunications industry.

Our professional development efforts focus on innovation and digital skills, giving TFlyers the opportunity to shift their careers into digital roles, which drive internal innovation. In 2023, we prioritized upskilling, reskilling, leadership development, and regular capability enhancement through various learning initiatives. We also leveraged online platforms like LinkedIn and Udemy and our internal Knowledge Management System to support continuous employee learning and development.

Boost Innovation within the Company

Recognizing the challenges of delivering innovation and navigating complex transformations, Telkomsel is committed to fostering innovation and maximizing value creation through its people. The company aims to enhance employee skills with unique approaches and programs.

Since 2022, Telkomsel has been running Polaris, a program designed to cultivate a culture of innovation. Polaris encourages employees to drive Telkomsel's ambition to be the leading digital telecommunication company. It identifies, develops, and empowers innovative minds, equipping them with the skills, mindset, and resources needed for digital excellence.

In 2023, Polaris strengthened Telkomsel's innovation culture by providing a platform for employees to contribute insights, develop ideas, and offer fresh perspectives. This inclusive program fosters collaboration and promotes creative solutions.

And We Always Keep Moving & Improving

Telkomsel recognizes that managing people is challenging. To address this, we continuously evaluate and improve our policies, strategies, and programs to ensure that our workforce remains engaged and sustainable.

One of the challenges we face is keeping our employees motivated and satisfied in a rapidly evolving industry. The telecommunications sector is marked by constant technological advancements and shifting market demands. To stay ahead, we must provide our employees with the necessary tools and opportunities for growth and adaptation.

Moreover, implementing sustainable practices within our workforce efforts involves a delicate balance between innovation and practicality. We need to ensure that new initiatives are not only forward-thinking but also feasible and beneficial for our employees. This involves regular feedback loops and open communication channels to understand our team's needs and concerns.

Finally, inclusivity and diversity are central to our sustainability goals. Ensuring that our workplace is inclusive and equitable requires ongoing efforts to address biases and create opportunities for all employees, regardless of their backgrounds.

At Telkomsel, we are committed to overcoming these challenges through continuous evaluation and improvement, ensuring that our workforce remains resilient, motivated, and ready to meet future demands.