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11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City

Life Insurance

Changing the way people feel about insurance

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About FWD Vietnam

FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023.

FWD Vietnam was established in 2016 and is a member of FWD Group. The company is focused on making the insurance journey simpler, faster, and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance. Visit www.fwd.com.vn

Ensuring the wellbeing of our people is key

Established as a technology-led organization, FWD is associated with innovation and is dedicated to maintaining an open and nurturing working environment that encourages all employees to express their personalities and talents, fostering collaborative efforts to drive breakthrough changes within the insurance industry.

A feedback culture is indispensable for the company's growth and the continuous improvement of our working environment. At FWD, the belief that all employees are heard, cared for, included, and appreciated on their journey with the company is of paramount importance.

Building on the above principles, FWD introduces the LiveLife Wellbeing Strategy , a dynamic initiative infused with numerous innovations, implemented through a series of interactive sharing activities built upon five main pillars: Purpose & Meaning, Emotional Health, Financial Wellness, Physical Health , and Social Connectedness .

Additionally, we undertake a variety of activities to amplify the brand's 'Celebrate Living' spirit. Events such as FWDBack2School, FWDChill, #GrabADrink , and #YourBestFriends have all proven successful in increasing engagement and spreading positive energy throughout the lives and workspaces of all FWD team members.

At FWD, we embrace and promote skip-level conversations and reverse mentoring . This approach enables our senior management team to continuously listen to new ideas, gain insight into employee challenges and expectations, and provide the necessary and timely support.

Nurturing the spirit of innovation

At FWD, we encourage all our employees, regardless of their level, to unleash their creativity, think innovatively, and act differently. This not only ensures that all ideas are communicated, acknowledged, and considered for implementation, but also sets FWD apart from other businesses in the market, enabling us to transcend conventional business practices.

To foster this culture of creativity, we have implemented a range of programs, including the Springboard Innovation Challenge, Futurewise University, Futurewise Foundation, Manager Experience, Manager Essentials, C@Connect workshop series such as HR for non-HR, Finance for Non-finance, Data Story telling …., and a comprehensive set of learning programs for all employees, such as Customer Experience, Nurture Your Career, iDevelop, and LOMA. These initiatives have been designed to cultivate and promote a creative mindset among our employees at FWD.

FWD employees are encouraged to maximize their creativity, dare to think differently, do differently, helping FWD become different in the market.

Starting this year, we have initiated and implemented The Experience Day (TED) to provide employees with opportunities to gain practical experience in other departments. This one-day exchange program serves to enhance engagement and foster a culture of learning and creativity among our workforces.

We are proud to be awarded three prestigious regional human resources awards this year. This is a meaningful recognition in the year marking FWD’s 10th anniversary. During our operation in the country since 2016, FWD Vietnam has consistently represented as one of the best digital, engaging, caring and innovative working environments across the region. The distinct foundation is our motivation to continue engage, develop and unlock internal potentials to deliver the vision of changing the way people feel about insurance .

Ms. Nguyen Kim Mai Thu, Chief Human Resources Officer cum Chief Marketing Officer

Digitalizing employee experience

Transforming from a traditional working environment to a digitally immersive one with a high degree of interaction and personalization has not only enhanced work efficiency at FWD but also enriched the overall employee experience.

As a forward-thinking organization, FWD has seamlessly integrated technology into most of its operational processes. A key component of this digital transformation is the FWD 5C mobile application, which serves as a user-friendly internal tool. This app allows colleagues to show appreciation for each other's support by awarding points, which can subsequently be redeemed for food and drink or shopping vouchers. This culture of appreciation plays a pivotal role in shaping and promoting the core 5C values (Committed, Innovative, Proactive, Open, and Caring) among all FWDers.

Technology not only elevates customer satisfaction but also enhances work efficiency and the overall employee experience. Our iHR platform has been implemented to streamline information storage, management, and centralization. Since the introduction of the PICCO HR Chatbot, all employee inquiries can now be addressed accurately and promptly. Furthermore, we offer hundreds of thousands of Anytime Learning online courses on LinkedIn for FWD employees to select from, enabling them to enhance their skills and expertise.

Opportunities to work in a technology-led environment

FWD owns an ecosystem that effectively incorporates AI, voicebot technology, big data, and cloud computing, all aimed at enhancing the customer experience. Simultaneously, this ecosystem creates job opportunities in the field of digital technology, particularly for our young talents.

The FWD Digital Graduate Programme extends an invitation to final-year students and recent graduates who possess a passion for data analysis, blockchain, AI, cloud computing, or machine learning. This programme offers them the opportunity to develop their skills within an environment committed to revolutionizing our business with cutting-edge technology and staying at the forefront of digital trends.

Complementing the FWD Digital Graduate Programme, the company also extends an invitation to senior students to apply their university-acquired knowledge in a real-world setting through our Summer Internship programme. This three-month internship provides students with a valuable opportunity to spend a meaningful summer gaining practical experience and honing skills for their future careers.

Through ongoing dedication and commitment, FWD has cultivated an ideal working environment where employees feel included, engaged, and confident in their personal development. This environment empowers them to unlock their internal potential resources and together deliver the vision of changing the way people feel about insurance.