In November 2020, Grand Gateway 66 completed a major Asset Enhancement Initiative project of over three years, bringing large-scale infrastructure upgrades that will further improve connectivity within the retail complex and between Grand Gateway 66 and the city at large, side by side with all-new tailored spaces for luxury retail experiences and the arrival of exciting, superior brands. Positioned as the “Gateway to Inspiration”, Grand Gateway 66 is now strongly established as a regional lifestyle center with a comprehensive offering.

VISION
To create compelling spaces that enrich lives

MISSION
We pursue sustainable growth by connecting our customers and communities

VALUES
Integrity Sustainability Excellence Openness

MOTTO
We Do It Well

CONNECTING WITH STAFF THROUGH MULTIPLE CHANNELS

Our staff keeps abreast of updates on our corporate developments through a host of online and offline media, such as our internal monthly newsletter Connections, the intranet and our WeShare portal on WeChat. We value every opportunity of face-to-face exchange with our staff, including regular staff birthday parties and breakfast meetings with management. As staff from different departments and ranks exchange and share their views, we are able to learn about their ideas and suggestions. In 2021, we launched our first-ever employee engagement survey to better understand the needs and aspirations of our people.

CARING FOR STAFF TO ACHIEVE WORK-LIFE BALANCE

We are committed to promoting the wellbeing of our staff through a wealth of activities and benefits that encompass the goal of balancing life and work. These initiatives also embody the attention we have for every employee.

From health talks, neck massage sessions, “cooling down on Great Heat” and “Staff Appreciation Day”, we take all-rounded care of our employees’ wellness. Events such as “Hang Lung’s Got Talent” and “Hang Lung All-Stars Games” create opportunities for our staff to showcase their talents and meet colleagues with shared hobbies and interests.

We encourage our staff to capitalize on their time, knowledge and expertise and offer assistance to the underprivileged in the community, thereby achieving higher social value. Our staff have completed over 70 charity activities through the Hang Lung As One Volunteer Team since its formation in 2012, clocking over 7,100 hours of voluntary service. Since 2018, we have enrolled every participating staff in Shanghai’s official registry of volunteers and two of our staff have since been named “Outstanding Volunteers of Shanghai City”, a prestigious community recognition.

We offer comprehensive and competitive remuneration packages, with benefits covering commercial health insurance, maternity allowances, physical examinations, annual incentive travel, birthday bonus and festive bonus. Dedicated breastfeeding rooms and facilities for nursing mothers further illustrate our care for employees. 2020 marked the 60th anniversary of Hang Lung Group, our employees received an additional day of paid annual leave, named Founder’s Day Leave, starting in 2020 to recognize their hard work and contributions. We also formalized flexible work arrangements in 2020. Beginning in March 2020, office employees can apply to start and end work up to an hour earlier or later than the standard working hours or can apply to work from home upon obtaining approval from the direct supervisor.

GIVING OUR STAFF A BOOST TO DELIVER TOP-NOTCH PERFORMANCE

Our staff have access to a wide range of training and enrichment programs as part of our efforts to cultivate talents and support career development of our employees.

At the beginning of each year, we hold conversations with our staff across different departments and ranks to listen to their learning and development expectations. Incorporating an in-depth analysis of staff enrichment needs and our corporate strategies, we would publish an annual Training Summary and Planning Report to sum up efforts of previous year and outline training plans for the upcoming year.

From orientation for new recruits, language skills, customer service, professional development, leadership training to multimedia, we offer a rich diversity of enrichment programs to staff at different stages of personal growth and ranks.

We are always keen to see our individual employees, teams and the entire company to grow together. Our “Supervision and Management” enrichment series explores the role of supervisors in a workplace and the effective approaches in coaching subordinates, ultimately empowers supervisory staff with well-rounded management skills. Through the “Hang Lung Star Service” training series, our frontline staff would begin their enrichment journey from basic service etiquette, eventually becoming experts in addressing customer complaints. As our people gain a firmer grasp on the essentials of customer service, we are able to deliver an exceptional standard of service to our customers. We also regularly endorse our staff members in participating external training through our membership in various course organizers, thereby providing our staff the opportunity to learn and meet people from outside the company.

“We Do It Well” is a principle that extends beyond our core business and embraces the initiatives we undertake on behalf of our staff, the community and the environment. We believe this is fundamental to our success and helps us win the trust of public.