Embracing the Future by Addressing Emerging Well-being Needs

The COVID-19 pandemic has caused significant career and personal upheaval with changing expectations and emerging needs from the workforce. As a health services company, we endeavor to address the evolving well-being needs of our employees, especially during this unprecedented times of uncertainty and challenges. Guided by pandemic-related insights generated by our Cigna COVID-19 Global Impact Study over the last 18 months, which included responses from more than 2,000 Hong Kong respondents, we have refined our flagship ‘360 Joyful Employee Experience Program’ that was first launched in 2019. It now provides enhanced workplace flexibility by adopting hybrid work arrangement and connecting our employees through an all-rounded well-being campaign that pans across physical (#StayHealthy), mental (#StayAtEase), social (#StayConnected) and intellectual (#StayLearning) domains.

• #Stay Connected
  Cigna is committed to creating a connected and collaborative work culture while pioneering flexible hybrid working practices balancing between employees’ preferences and operational needs. We believe effective communication is key to facilitate collaboration and achieve common goals, deliver timely and meaningful check-in conversations is core to our performance management approach for managers and employees to establish partnerships in achieving work, career and well-being goals. We also launched a wide-range of staff engagement activities to maintain connections across the business. For example, we provided live virtual fitness classes for employees and teams to participate together with their family; rolled out the ‘Stay at Home Challenge’ photo campaign for employees to share their best pictures under the weekly themes of ‘Healthy Meals,’ ‘Best Way to De-stress’ and ‘Stay Active’ on Workplace, our internal social platform; launched ‘Cigna Stand Out’ recognition online platform for employees to instantly express their recognitions to their co-workers and celebrate professional or personal achievements through delivery of congratulatory notes.
• #Stay Healthy
  As a health service company, we offer comprehensive medical benefits to our employees. They are entitled to a comprehensive healthcare coverage comprising Inpatient, Outpatient, Maternity, Vision, Dental, and pre-emptive care. To provide additional protection during the pandemic, we have added a series of enhanced benefits to employees so that they can enjoy the same level of supports as we provide to our clients, which has included provision of Health Risk Assessment, coverage of COVID-19 treatment costs for hospitalization, prioritization and simplification of claim procedures, pioneered Cigna Telehealth Service for virtual consultation with waiver of medication delivery charges, and offered the Territory’s first ever At Home Cancer and Chronic Diseases Care Program. Additionally, employees are supported with 10-day additional time-off for COVID-19 related absences from getting the COVID-19 vaccination, recovering from side-effects to addressing family obligations as impacted by COVID.