MELCO RESORTS & ENTERTAINMENT
Awards and Recognition:
2020
2021
Company details
Address
36/F The Centrium,
60 Wyndham Road,
Central, Hong Kong
36/F The Centrium, 60 Wyndham Road, Central, Hong Kong
Industry
Hospitality
Vision
The Future is Ours
Head Count
Almost 20,000
Website
Explore opportunities with us!
Melco Resorts & Entertainment Limited (Melco) is a developer, owner and operator of integrated resort facilities in Asia and Europe. Established in 2004 and listed on the NASDAQ in 2006, Melco today employs over 19,700 people and operates in three different regions – Macau, the Philippines and Cyprus – with vision for global growth.
Important drivers of success are our people and our culture. Together, they create the highest-quality guest experiences each day in our resorts. At Melco, we are committed to being an employer that people choose to work for and to stay with. It is our Chairman & CEO’s belief that if we care for our colleagues, they will take care of our guests.
Important drivers of success are our people and our culture. Together, they create the highest-quality guest experiences each day in our resorts. At Melco, we are committed to being an employer that people choose to work for and to stay with. It is our Chairman & CEO’s belief that if we care for our colleagues, they will take care of our guests.
SAOK donation drive
Simple Acts of Kindness
In the face of the unprecedented challenges brought on by the ongoing COVID-19 pandemic, Melco swiftly mobilized its network and resources to extend helping hands to not only our colleagues, suppliers and guests but also the local communities we touch.Chairman & CEO Lawrence Ho mobilized the workforce en masse, encouraging all Macau colleagues to care for the community through ‘Simple Acts of Kindness’. Underpinning this principle is that little actions can have big impact, and that each and every one of us can do something to positively impact the hearts and minds of those around us.
Within the first four days of launching the Simple Acts of Kindness initiative, colleagues contacted over 1,670 organizations to offer assistance. Over the course of eight months, Melco:
- Mobilized around 7,800 colleague participants to volunteer during working hours to undertake
- Simple Acts of Kindness
- Organized over 600 volunteer activities, with up to 15 volunteering events occurring every day.
- Examples of volunteer activities consisted of:
- mask distribution;
- hosting video chats with isolated elderly persons;
- delivering groceries to over 3,300 households;
- sanitizing schools and nurseries; and
- assisting a local business with cleaning more than 500 fish tanks.
Committed to be the company people choose to work for
Despite the pandemic’s challenges, we have remained steadfast in offering a workplace where the best talent stays and thrives. Our culture is our differentiator. To achieve employee attraction and retention, Melco competes on- Culture of excellence;
- Career development opportunities;
- Work environment where people feel valued, cared and recognized for performance
We are very privileged to be recognized as “Best Companies to Work for in Asia” and to receive the “WeCare Most Caring Companies Award”. It is only made possible through the efforts of our business unit leaders and HR colleagues that implemented and embraced the service culture set forth by our Chairman and CEO Mr Lawrence Ho. We have supported our people through unprecedented challenges brought by the COVID-19 pandemic. Safety measurements included ensuring a safe working environment by deploying stringent safety protocols, and implementing work from home arrangements wherever is possible. We have also supported the community through ‘Simple Acts of Kindness’, an initiative that encourages colleagues to volunteer during working hours throughout the pandemic.
Akiko Takahashi, EVP
Internal Career
Pride in the Organization and a Culture of Excellence
Our culture of excellence is what differentiates us, and our colleagues’ perspectives and ideas help improve what we do and how we do it. Our highly structured training system and its related programs are established to both empower our colleagues in developing their careers, and provide the cornerstone of our genuine, memorable and first-class service standards.Through the dedication of our colleagues, Melco attained a record-breaking 107 stars in the 2020 Forbes Travel Guide (FTG), and we were honored with ten Michelin stars from the Michelin Guide Hong Kong Macau 2020 for six signature restaurants.
Career Development Opportunities
Melco colleagues find more than just a “job” at Melco, they are also offered career development and opportunitiesInternal Career Opportunities
Melco promotes career development through opportunities in-house. Since opening our first resort, more than 29,600 colleagues have been promoted or transferred internally to other departments or resorts. This is largely made possible by our policy that mandates vacancies be internally posted, and where qualifications are equal, priority be given to the internal candidate. Our hiring philosophy, “Hire attitude, potential and image; train on skills” further facilitates cross-functional career paths by placing confidence in transferrable traits rather than prior job experience.
Melco’s Learning Academy
Life-long learning is a value Melco embraces and instills in our people. We provide a customized curriculum of courses through Melco’s Learning Academy, the first ever in-house academy in Macau. Around 7,800 courses covering sales and marketing, language, finance, leadership and personal development have been offered to over 1.3 million colleague participants since 2009. When operations slowed due to the pandemic, we took the opportunity to further engage colleagues in training programs. As a result, global training hours increased by 164% in 2020 compared to 2019.
Colleague Lounge
Work environment – valued and cared for
As a provider of premium service, we also invest in the design of our “Heart-of-House,” what is traditionally called the “back of house.” We call it “Heart-of-House” as it is analogous to how the heart is essential, our colleagues are vital to our success. Our Heart-of-House contains:- Dining rooms with an extensive menu selection including healthy options
- Relaxation rooms fitted with massage chairs, hammocks and TVs
- Social areas with a selection of coffee, tea or other refreshments and computers for online entertainment
- Concierge desk to support colleagues
Melco offers strategic work-life balance initiatives to provide flexibility to meet our colleagues’ varied needs. These include:
- Strawberry Life FlexCompress: a compressed work week arrangement where our colleagues can concentrate work hours on certain days of the week
- Strawberry Life: a part-time scheme that allows colleagues to remain eligible for full-time benefits on a pro-rated basis
- Lifestyle Programs: workshops providing lifestyle and personal growth knowledge through the Melco Learning Academy
