THE MALL GROUP
Awards and Recognition:
Company details
AddressNo. 49 Ramkhamhaeng Road, Hua Mak, Bang Kapi, Bangkok 10240
Industry
Retail Development and Property Management
Vision
To elevate Bangkok and Thailand as a premier global hub for business, trade, and tourism in the ASEAN region and beyond, with cutting-edge business districts, world-class tourist destinations, and modern entertainment attractions.
Head Count
8900
Winners' Profile
View
Website
www.themallgroup.com/index.php
Explore opportunities with us!
www.themallgroup.com/index.php/join-us
“No matter who you are – your gender, background, or abilities – you are valued here.”
This quote outlines the foundation of TMG's approach to caring for its employees over the past 43 years. We aim to create a work environment where every employee feels valued and essential to the team. When employees are happy and respected, they can reach their full potential, which drives excellence and meaningful results for the organization.In line with our DEI (Diversity, Equity, and Inclusion) principles, we regularly review and update our policies across the employee journey, from recruitment to off-boarding, to ensure equal treatment and prevent discrimination. Initially, our challenge was to shift employee attitudes and beliefs. To address this, we organized workshops with management, communicated these changes to various departments, and created open, inclusive environments. Additionally, we launched policy initiatives and provided education to all employees to promote understanding and support.
HR at The Mall Group plays an important role in fostering workplace diversity and equity. It begins with an open recruiting process that includes gender, age, education, nationality, orientation, and disability, resulting in a varied workforce. This award is important for all employees because it recognizes the organization's achievement in establishing a complete human.
Mrs. Pussdee Phanthumphan - Chief People Officer of The Mall Group
“At TMG, we believe that every ability has a seat at the table.”
We are committed to providing equal employment opportunities for everyone, regardless of gender, age, or personal background. Since 2012, we have proudly employed 83 individuals with disabilities, including athletes, artists, and team members across our offices and branches. One of our proudest achievements is Ms. Saisunee Jana, a para-athlete who won three gold medals at the most recent Paralympic Games in Paris.Our commitment to inclusivity extends beyond employees with disabilities. We also offer opportunities for retirees through our Young at Heart program, allowing individuals aged 60 and above to continue contributing based on their abilities and potential. At The Mall Group, everyone can make meaningful contributions to our team and society regardless of age.
"True diversity goes beyond simply opening doors – it’s about creating a space where everyone thrives."
We ensure that employees not only have opportunities to grow but also a supportive environment that encourages them to reach their full potential. To support this, we promote a culture of continuous learning and development, respecting the diverse needs and experiences of all employees through our People Development Framework, which focuses on three pillars:- Digital Literacy, giving employees the important tech skills they need
- Humanized, promoting understanding, inclusion, and respect
- Resilience, building the strength to adapt to challenges.
Beyond learning and development, we also create opportunities for employees to express their creativity and collaborate on innovative ideas. For instance, the TMG Innovation Sand Box allows employees to come together, share ideas, and develop solutions that improve the organization. This initiative not only reduces costs but also streamlines processes and enhances the experiences of both customers and employees, making innovation a core part of our culture.
We also provide equal career growth opportunities for all employees, focusing on skills and performance. Our fair evaluation system includes individualized development plans, ensuring every employee has the chance to fully develop their potential. For example, in our Talent Group, we conduct assessments and design specific development programs. For those who have yet to meet expectations, we offer education, coaching, and improvement processes to help them progress.
Employee well-being is at the heart of everything we do. Through our TMG Happy Family program, we provide a range of benefits tailored to meet the diverse needs of our employees. These benefits include annual health check-ups, dental allowances, and fitness activities like yoga and running clubs. We offer stress management courses for mental health, and for those requiring specialist consultations, the company covers the related expenses. Our HR Business Partners also actively support employees, offer guidance, and ensure that well-being is prioritized.
Additionally, we promote equality through events like Pride celebrations, where employees share their stories, participate in educational sessions, and celebrate diversity through inclusive events. We also collaborate with public and private sectors to organize the LOVE PRIDE PARADE under the theme Love, Equality, Peace, which spans 6 kilometers—the longest in Asia. This event not only promotes love and equality but also stimulates the economy by attracting tourists and generating revenue for the country while raising awareness about equal opportunities.
We have implemented employee recognition programs to promote a culture of appreciation. Examples include: TMG HERO: Recognizes employees who exceed expectations in customer service. HAPPY MOMENT: Celebrates promotions, acknowledging the dedication of employees.
2S START STOP: Encourages colleagues and cross-department teams to appreciate and recognize each other.
These programs are key to our DEI strategy, fostering a sense of belonging and motivation. The 2023 Engagement Survey showed a 17% increase in Diversity and Inclusion scores, reflecting our progress in promoting equality, representation, and a more supportive work environment.
