ARVATO SYSTEMS MALAYSIA SDN BHD

Awards and Recognition:

Company details

Address
Suite 26-10, Level 26, G Tower, 199 Jalan Tun Razak, 50400 Kuala Lumpur

Industry
Information Technology

Vision
Together, we build a brighter future for all through our greatest minds.

Head Count
231

Winners' Profile
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Website
www.it.arvato.com/malaysia

Explore opportunities with us!
www.arvato-systems.com/career/arvato-systems-malaysia

Innovating Tomorrow: Arvato Systems Malaysia Trailblazing Digital Transformation Journey

In today's fast-paced business environment, companies are increasingly recognizing the importance of embracing digital transformation to stay competitive and standout amongst other Information Technology (IT) industries. Arvato Systems Malaysia (ASM) has proven that implementing a robust digitization strategy is the way forward in revolutionizing not only its Human Resources (HR) operations, but also elevating the organization’s functions. The strategic initiatives streamlined HR processes with collaborative support from IT and Finance department (better known as Support Team) to contribute to a much-improved efficiency, enhanced communication, and a more engaged workforce.

As an innovative organization, we went beyond relying solely on external resources and actively engaged our internal expertise. By cross-functioning with our in-house IT professionals, we sought guidance on technology integration and enhancements to streamline our current processes. This strategic initiative not only addressed HR issues impacting the organization at all levels but also positioned us to effectively navigate present and future business challenges.

As Managing Director, I prioritize diversity, equity, and inclusion for our success and innovative workplace culture. In the IT industry, staying ahead of digital trends is crucial. Arvato Systems Malaysia's Support team excels in digital transformation. We prioritize work-life balance, caring for employees' well-being and professional growth. Our commitment is evident in inclusive policies fostering a positive work environment. Every member should feel valued and empowered to contribute their best.
Benjamin Dorsch, Managing Director of Arvato Systems Malaysia

Navigating Success: The Strategic Fusion of Technology, Innovation, and Culture in Digital Transformation at Arvato Systems Malaysia

The digital transformation success at Arvato Systems Malaysia (ASM) can be attributed to a combination of strategic planning, robust implementation, and a commitment to fostering a culture of creativity and innovation. For ASM, we have incorporated various technologies to ease processes such as recruitment, onboarding, performance management, and employee engagement. The strategic vision focused on leveraging technology to streamline workflows, reduce manual intervention, and enhance the overall employee experience.

What we have done differently in 2022 and 2023:

Going e-Personnel for files
Routine security training & updates
Hybrid working arrangement
Digital document sharing and E-signature
Support team chatbot
Digital canteen platform
In-house ticketing system (ASM Care)
Employee Experiential Info Hub
Process and project management via Jira Work Management
Virtual employee suggestion box
Learning programs
Digital media for advance employee experience
Digital surveys
Digital desk booking system
Digital Performance Management
Full Suite Application Tracking System (ATS)
Social media and content development
In-house business enablement platform (employee engagement, counterpart engagement, and employee profiling)

Where Challenges Inspired Positive Change

Digital transformation in organizations poses challenges, including resistance to change and employee apprehension. To tackle these issues, our Support Team, when introducing new initiatives or digitization systems, provides comprehensive guidance, along with training and workshops. This approach fosters a culture of continuous learning, facilitating a smoother transition.

Our organization upholds the transparency and open-door policy by ensuring close collaboration and involvement with employees at every level. Transparent communication brings many benefits when implementing digital transformation for the organization and individual employees. It helps build understanding and mitigate concerns.

Our Success Story in Digital Transformation (It Doesn’t End Here….)

Post-implementation, ASM has experienced transformative outcomes, enhancing efficiency, saving time and costs across departments. The streamlined recruitment process has elevated talent acquisition quality. Our digital transformation efforts have positively impacted workplace culture, employee satisfaction, and engagement. Increased digitalization enables better data analytics, offering valuable insights for informed decision-making. This allows us to tailor training and workshops, enhancing both professional and personal development opportunities.

Digital transformation in HR has proven instrumental in contributing to the overall success of Arvato Systems Malaysia. The strategic alignment of HR processes with our organizational goals has enabled better workforce planning and talent management. The improved efficiency and effectiveness in HR operations have contributed to a positive organizational culture at ASM, attracting and retaining top talent.

Working in synergy in an organization to accelerate our digital transformation efforts has proven to be instrumental. From strategic alignment of HR processes to automation in IT support and systematic data generation in Finance, it has all enabled Arvato Systems Malaysia have better workforce planning and talent management. This improved efficiency and effectiveness have contributed to a positive organizational culture at ASM, attracting and retaining top talent.

Future Avenues in HR Digitization at ASM

Looking ahead, ASM envisions further improvements in HR processes, including monthly pulse checks for employee well-being, a seamless onboarding module, an advanced HR dashboard using Qualtrics, and the adoption of a new HR knowledge management tool. Just like any technology, we need to stay abreast in the digital advancement game to ensure everyone is benefitting the best out of it. The commitment to digitization remains steadfast, reflecting ASM's belief that embracing digital transformation is the key to navigating the dynamic landscape of the future.

To sum it up, our successful digital transformation journey at Arvato Systems Malaysia (ASM) has been marked by a combination of strategic vision, effective change management, and a commitment to leveraging technology for organizational success. The outcomes speak to the transformative power of digital solutions, ultimately contributing to enhanced efficiency, employee satisfaction, active culture of engagements, and overall company success.

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