HSBC GLOBAL SERVICE CENTRE PHILIPPINES
Awards and Recognition:
2023
Company details
Address
Building C-1,
UP Science and Technology Park (North),
UP Ayala Technohub,
Commonwealth Avenue,
Diliman, Quezon City
Building C-1, UP Science and Technology Park (North), UP Ayala Technohub, Commonwealth Avenue, Diliman, Quezon City
Industry
Information Technology-Business
Process Management (IT-BPM)
Information Technology-Business Process Management (IT-BPM)
Vision
Our purpose – Opening up a world
of opportunity – explains why we exist.
We’re here to use our unique expertise,
capabilities, breadth and perspectives
to open up new kinds of opportunity for
our customers. We’re bringing together
the people, ideas and capital that nurture
progress and growth, helping to create
a better world – for our customers, our
people, our investors, our communities
and the planet we all share.
Our purpose – Opening up a world of opportunity – explains why we exist. We’re here to
use our unique expertise, capabilities, breadth and perspectives to open up new kinds of
opportunity for our customers. We’re bringing together the people, ideas and capital that
nurture progress and growth, helping to create a better world – for our customers, our
people, our investors, our communities and the planet we all share.
Head Count
5,000+
Website
Explore opportunities with us!
HSBC Global Service Centre Philippines is one of the Global Service Centres (GSCs) in HSBC, a network of offshore operations which are positioned across Asia, Europe, North Africa and Latin America.
HSBC GSC Philippines creates value for the HSBC Group globally by harnessing the power of emerging technologies to create excellent and seamless experiences for our customers.
Inaugurated in 2004, our office is located at Quezon City in Manila, with over 5,000 employees delivering customer operations and service to 34 countries around the world.
We have grown from being HSBC’s back office to hubs for innovation, research, development, and business transformation, performing a range of complex and analytical tasks, requiring significant technical skills and expertise.
HSBC GSC Philippines creates value for the HSBC Group globally by harnessing the power of emerging technologies to create excellent and seamless experiences for our customers.
Inaugurated in 2004, our office is located at Quezon City in Manila, with over 5,000 employees delivering customer operations and service to 34 countries around the world.
We have grown from being HSBC’s back office to hubs for innovation, research, development, and business transformation, performing a range of complex and analytical tasks, requiring significant technical skills and expertise.
Creating a Diverse & Inclusive Workplace
At HSBC, one of our core values is “we value difference”. We were founded on the strength of different experiences, attributes and voices; they are integral to who we are and how we work.Our Diversity & Inclusion Program in HSBC GSC Philippines focuses on raising awareness, promoting acceptance and creating lasting impact across diversity in age, gender, including LGBTQ+, persons with disability and caring responsibilities. We strive to create an inclusive culture by supporting our colleagues through various programs and initiatives which include:
- Above statutory maternity and paternity benefits
- Childcare allowance
- Gender Affirmation Treatment Benefit
- Same Gender Partner Medical Coverage
- PWD-Friendly Workplace
- Lactation Room for nursing moms
- Gender Neutral Restrooms and Quiet Rooms
Our employee resource group play an important role in driving positive change internally across the Bank. We encourage our employees to voluntarily join and support the employee resource groups that are close to their personal values, and give them the opportunity to make a difference.
We care for our people’s wellbeing:
We help our people to perform at their best and support them with what they need to thrive. We offer a wide range of resources and programmes to support their mental, social, financial and physical wellbeing which include:- Free access to Headspace App
- Free professional counselling service for our employee and their family
- Access to sessions and various wellbeing resources that promote and talk about mental health, financial wellbeing, and physical wellness.
Our flexible health programmes meet our employees’ needs, and these include:
- Premium medical insurance coverage
- Same gender partner medical insurance coverage
- Mental health related treatments
- Life Insurance
- Critical Illness insurance
- Personal Accident Cover
- Tele medicine / Emergency response services
We have adopted hybrid working model to support our people’s wellbeing. We learnt a lot during the pandemic, we adopted new technologies and methods of virtual working incredibly quickly and successfully; we’ve seen customer satisfaction scores increase; and many of our people felt just as productive, if not more, at home as in the office.
Hybrid Working is more than just where we work, but also about how we work, how we create a culture that enables us to be at our best and deliver exceptional outcomes for our customers, a culture that promotes flexibility, collaboration, learning and wellbeing in both physical and virtual workplaces. It takes the best of what worked well in 2020 and uses new technology and ways of working to improve our experience and address any challenges.
Our flexible working arrangements and time-off programs give our employees the flexibility to attend to personal priorities, and take time-off from work.
Employees may apply for a Sabbatical Leave ranging from three to six months if they need to take a long leave to pursue activities that they may not be able to do e.g. travelling, undertaking care responsibilities, participating in charity project, etc.
Our employees enjoy work life through engaging events and activities which include:
- Engagement events and parties
- Volunteering activities
- Interest Clubs
- Sportsfest
- Kidz@Work
- Team Buildings
And we support our people’s financial wellbeing by helping them save for their future through ShareMatch and Defined Contribution Scheme.
Supporting our people’s career and development
HSBC is becoming a bank fit for the future – transforming the way we work, learn and grow to make sure every colleague is ready for what's next. Our learning experience and engagement agenda is defined by the enduring goal of enabling personal and professional development through purpose-driven learning, and the vision of building a continuous learning culture. Our learning programs and initiatives support our colleagues in reaching their best potential in their career and personal lives, and these include:- Internal Mobility
- Short Term Assignment
- Mentoring programs
- Talent Exchanges
- HSBC University – free access to online training such as LinkedIn Learning, Degreed, Leadership Insight
Innovation and transformation
We have accelerated the adoption of digital technology, and we will continue to invest in digital collaboration tools, making our services easier for our customers and our people. We strive to digitise our processes to make it easier and faster for colleagues to get the work done.We care for the community and the planet we live in
HSBC is committed to leading the way to a sustainable future. As one of the world’s largest banking and financial services organizations, HSBC aspires to be a leading global partner in financing, managing and shaping the transition to a low carbon future.Corporate Sustainability in HSBC provides every employee access to opportunities to make a difference to lives, the environment and community, whether being at home or in the office. Our programmes focus on helping the community through education, environmental and community Services. Families of our employees are also given opportunities to take part in this journey.
Our Speak-up Culture
We want HSBC to be a place where people are valued, respected and supported to achieve their potential – and we foster an environment where people can speak up. Whether our people want to share their ideas to improve the way we support our customers and colleagues, raise concerns when things don’t feel right, or even when they just need to ask for help. It is important they know where to go so they can be assisted.We reward and recognize
Every day, colleagues around the world live our values, achieving the right results in the right way. They bring out the best of HSBC and we celebrate them through our Rewards & Recognition Programs, and Peer-to-Peer Recognition Platform.We provide world-class facility
Our facility and amenities not only make working from the office safe and more conducive, but also support the mental and physical wellbeing of our staff.- PWD-friendly
- Gender Neutral Restrooms and Quiet Rooms
- Reflection/Prayer Room
- Lactation Room
- Starbucks inside our building
- Gym with shower room
- Game room (billiards, videoke, table tennis, foosball)
- Basketball court
- Free parking
Join our team!
HSBC in the Philippines is part of one of the world’s largest financial services organisations. Whether you are an experienced professional, looking for your first job or are interested in one of our student and graduate programmes, we provide many ways for you to develop your skills and achieve your career ambitions in a diverse and inclusive environment.Joining HSBC will give you the opportunity to work in a collegiate and supportive environment in which we seek to develop and promote you based on merit. We also believe it is important for you to balance your professional and personal life, and offer a bespoke approach to flexible working that enables you to agree a work pattern that suits you, your team, the business and key stakeholders.
We offer opportunities across our organisation to build a fulfilling career and work with colleagues and customers around the world.
Employee Testimonials:
“I stay with HSBC because of the growth and development that it offers. Throughout my nine years here, I have learned both technical and soft skills, and continue to grow to make myself fit for the future. I also appreciate that my efforts are recognised and that I am at my best because of my supportive managers and teammates.Arnold Palma, Web Content Manager
“Values built culture and culture defines the organization. HSBC's organizational culture mirrors that of my own values and culture which is the primary reason I've stayed so long. Second to that is the pride that comes with it when working with this awesome bank.”
Madelaine Hernandez, Assistant Vice President Operations
“HSBC has a diverse environment that gives endless opportunities to people in all walks of life, has positive awareness especially for PWD's and the LGBTQ community. HSBC is simply The BEST place to work.”
Maria Anna Covas, Associate
“In HSBC, you are not just an employee, you are a customer too. The way it treats its customers all over the world is same with how they treat their employees globally. You are as important as its customers - this is what makes me stay. I love my job as a trainer because I get to share this to every new hire I meet and challenge them to see it for themselves.”
Abigail Ravino, Trainer
“16 years with the Great Place to work! This organization helped me build my fundamental values, has given me massive opportunities to explore and unleash my potentials and continues to support my personal aspirations. Most importantly, this is where I met colleagues that turned into family. HSBC just feels like home to me. “
Maureen Arcilla, Assistant Vice President – Change and Innovation
