PT Bank KEB Hana Indonesia (Hana Bank) is a foreign Bank that focuses on serving Small and Medium Enterprises, Retail and Corporate segments with wide area coverage in Indonesia across Sumatra, Java, Bali and Sulawesi. Supported by the synergy of Hana Financial Group - one of the leading and largest financial companies in South Korea, Hana Bank also provides extensive global network with international service standard. One of Hana Bank's leading digital service products is LINE Bank, collaboration with LINE Financial Plus Corporation launched in June 2021 to further connect social life with users’ financial activities easily and safely utilizing digital application for daily activities such as non-cash payments and online loan facilities.

As typical to any organization that undergone rapid growth and transformation within limited time period, the employees of the Bank experienced challenges in understanding of other new departments’ or team roles as each employee focused on their own priorities and KPI to ensure successful transformation. For these reasons, the Management embarked on variety of strategic initiatives that strives toward collaborative and engaged working environment.

Transforming to New Post Pandemic Workstyle

The dynamics of employer and employee relations have evolved in response to the pandemic where we are forced to look into our business process differently and forced us to leap-frogged towards automation. We noticed how challenging it was to collaborate amongst working units as our organization has expanded with the new business model, creating Silos amongst us.

For these reasons, the Management introduced Leaders and employees with Lean Six Sigma as the tool to Destroy the Silo. This tool encourages Leaders and employees to collaborate cohesively, tackling challenges that may impede productivity. Through this initiative, we aim to broaden employees' points of view, build network, and promote a holistic problem-solving approach that aligns with the company's best interests.

This new Post Pandemic workstyle, is forcing us to break the unproductive behaviour such as working with no empathy, not understanding what other areas do, think of own area or interests, and transformed us with new Collaborative Culture.

Building Sustainable People Strategy starts by engaging our employees from the very beginning of the Employee Life Cycle

In the relentless pursuit to achieve our Mission: “Growing Together Sharing Happiness” with our employees as the most valuable asset for the Company, we adjusted various programs as we returned to Work from Office. We believe that Building Sustainable People Strategy must start from seamless automation in our Sourcing Strategy through Hana Bank Career Website, Digital Recruitment in Career Platform and Social Media until the new employee joins the Bank via Onboarding session and Buddy Program.

From their very first day, Hana Bank is dedicated to offering unparalleled support to our Hana Bankers with complete guidance required for their first 90 days such as 1st day activities, office policy, compensation & benefit, and information about our internal systems/applications. These initiatives provide direct assistance to newcomers, aiding them in overcoming challenges during their probationary period.

The Buddy Program further facilitates new employee adaptation to the job and workplace to increase collaboration among employees. This program includes office tours, introduction to senior levels, team and related Division.

All of these effort are aimed to increase engagement, productivity and giving better experience of employees in the best work environment.

Having the Best Talents to accelerate the Bank’s Performance

Talent is a crucial asset of the organization, hence we invest to ensure our best employees have the knowledge and skill to accelerate the Bank’s performance. Talent development programs was created to suit individual needs such as certification, training, coaching, and collaboration project.