BCA realizes that high-quality human resources (HR) are valuable assets that need to be maintained in terms of their quality. A positive work environment will have a positive impact on employee satisfaction. To achieve this goal, BCA has an Employer Value Proposition (EVP) consisting of a Friendly Environment and Continuous Improvement. The implementation of company values within the work environment of PT Bank Central Asia Tbk (BCA) has successfully responded to the challenges of the dynamic world of work. As a result of this work culture, BCA has been awarded as the "Best Companies to Work for in Asia 2023" award in the HR Asia Awards by Business Media International (BMI).

Creating a good work environment involves more than just enhancing productivity, it also entails ensuring employee comfort. BCA always provide equal opportunities for every individual to create collaborative teamwork in achieving the company's vision and mission. BCA instill the 'ONE BCA' work spirit, which applies the motto 'One Goal, One Soul, One Joy' to foster employee productivity and cultivate a strong sense of family. Above all, BCA aim to make BCA a preferred workplace that consistently provides space for potential talents to grow. BCA also establishes a culture of mentoring through SENADA (setia, naungi, dampingi). In the mentoring culture, the leader is a pioneer who motivates and guides team members. Hence, BCA also promotes BCA Leader+ which puts forward 10 excellent characters from each leader. BCA are committed to building a strong foundation by investing in future leaders through a series of programs, including a scholarship program for employees to earn a master’s degree and internal programs, such as Career Development, and Leadership Development Program. These programs are prepared for the key talents in the organization and are expected to strengthen leadership qualities in the future.

BCA has developed a range of HR development programs, including the trainee program, onboarding program, technical related programs (skills and knowledge), and work behavior. New employees who join BCA will take the onboarding FLY (First Learning Year) program. FLY is an induction program for new employees in their first employment year in order to understand BCA values, organizational structure, culture, and policies.

BCA also prioritizes employee wellbeing through its Wellbeing program, consisting of four pillars: Career Wellbeing, Financial Wellbeing, Mental & Physical Wellbeing, and Social/Community Wellbeing. As an example, outside of working hours, the company provides various facilities and communities that allow employees to pursue their hobbies, as part of efforts to create a work-life balance. Not only supporting physical health, the company also continues to pay attention to the mental health of its employees through the provision of free counseling services in collaboration with professional experts. In addition, employees are enriched with information about financial developments provided through investment webinars. As a form of appreciation from the company to talented individuals, BCA organizes internal activities such as BCA Innovation Award, Kaizen Championship, Mega Quiz Banker Challenges and other competitions to sharpen the critical thinking and creativity of its employees.

Amidst the increasingly dynamic banking industry and changing individual behaviors, BCA has taken proactive measures by introducing a range of innovations and new breakthroughs to create a more adaptive, comfortable, and collaborative work environment. One such measure is the provision of long tables in workspaces to foster collaboration among team members, as well as the implementation of automation to enable employees to focus on more strategic tasks. Moreover, keeping up with the times, BCA also captures employees' activities on social media platforms such as Instagram @lifeatbca, reflecting the company's commitment to stay connected and engaged with its workforce.