CONNECTING WITH STAFF

We maintained effective communications with our employees through different platforms in the principle of openness, transparency and equality.

Our staff receive timely updates on the corporate developments through different online and offline channels such as quarterly newsletter Connections and Connections Monthly Digest, corporate announcements, Intranet, and WeShare portal on WeChat. In 2021, we conducted our first Employee Engagement Survey to better understand the needs and aspirations of our people. Some of the practical suggestions collected have been adopted quickly. We have conducted the second Employee Engagement Survey in August 2022.

In addition, we have set up the General Manager mailbox to encourage employees to provide suggestions. They are evaluated and good suggestions will be adopted. Breakfast and lunch meetings are held regularly to allow our staff to express their ideas and concerns to the management freely and timely. A dedicated WeChat account through which messages are conveyed in a fun and interactive way, is also in place to facilitate instant exchanges with staff. Over 500 people are following the account.

CARING ABOUT STAFF

We are committed to promoting both the physical and mental well-being of our employees. Realizing the importance to maintain a healthy body and mind, we arranged various activities to help our staff achieving work-life balance and personal growth.

We hold birthday parties, food festivals and other well-received activities. We also organized health seminars and sports events, including soccer, badminton, rope skipping and other matches. These activities can help build health and wellness, while developing team spirit and a sense of belonging among our staff.

Not only caring about our people, we are equally concerned about their families. We host activities on Family Day to show our care for our staff’s family members.

To commemorate the important milestone of the 60th anniversary of the Hang Lung Group (parent company of Hang Lung Properties) in 2020, an additional paid leave in honor of "Founder’s Day " has been added to all employees’ leave entitlement since 2020

In 2020, flexible working arrangements were formalized. From March 2020, office workers can apply to start their work day up to an hour early or late, or work from home with the approval of their immediate supervisor. We have also introduced "Dress-down Fridays" to allow more flexible workplace wear for staff.

SERVING OUR COMMUNITY

We encourage our staff to serve and contribute to the society. The Hang Lung As One Volunteer Team was established in 2012 and is committed to promoting youth development, elderly service and environmental protection. The local volunteer team in Dalian contributed a total of 1,000 hours to community service in 2021 through a wide range of volunteer activities to serve different vulnerable groups in our community, including COVID-19 relief programs, visit to frontline health workers and visit to children with hearing impairment. We also invited employees' families to join our volunteer activities together in order to promote a sustainable community.

EMPHASIS ON STAFF DEVELOPMENT

Staff development is of vital importance to us as we firmly uphold a "people-oriented" approach to business. We carry out analysis to identify training needs of staff and organize training they need every year. We encourage and support our employees to pursue external learning opportunities and acquire professional qualifications to advance their career prospects. Through our talent plan that provides online assessment, result analysis and course matching, we help participants acquire new knowledge and skills for putting into practice in the workplace.

Staff at all ranks at Olympia 66 can always find useful resources from our vast array of training opportunities, which help them deliver service excellence on the defined standards, achieve personal development, and make progress alongside Olympia 66.

We Do It Well is our motto that extends beyond our core business and embraces the initiatives we undertake on behalf of our staff, the community and the environment. We believe this is fundamental to our success and helps us win the trust of the public.