HINDUJA GLOBAL SOLUTIONS LTD.
Awards and Recognition:
2023
2024
Company details
Address
21F Zeta Tower, Bridgetowne,
E. Rodriguez Jr. Ave.,
Quezon City,
Metro Manila 1110 Philippines
21F Zeta Tower, Bridgetowne, E. Rodriguez Jr. Ave., Quezon City, Metro Manila 1110 Philippines
Industry
Business Process Management (BPM)
and Digital CX Services
Business Process Management (BPM) and Digital CX Services
Vision
Be the world’s leading expert in
transforming customer
experiences for the most
admired brands.
Be the world’s leading expert in transforming customer experiences for the most admired brands.
Head Count
3,000 +
Website
Explore opportunities with us!
Hinduja Global Solutions (HGS) stands as a trailblazer in the Business Process Outsourcing (BPO) industry, being one of the first BPOs to establish a presence in the Philippines. With operations spanning nine countries—Philippines, India, the US, the UK, Canada, Jamaica, Colombia, Australia, and the UAE—HGS has grown into a global powerhouse with over 18,000 employees, including more than 3,000 in the Philippines alone.
At the core of HGS’ success is its unwavering commitment to its employees, clients, and their customers. The company places a high value on employee experience (EX), recognizing that a motivated and engaged workforce is essential for delivering exceptional service. HGS’s approach to recruitment is unique; rather than simply hiring the best candidates, the company focuses on finding the most suitable individuals who align with its values and culture. This ensures that new hires have clear and realistic expectations from the outset, fostering a positive and productive work environment. At HGS, we always try to hire people from within before looking outward. There are many employees who opt for ‘Internal Job Postings (IJPs)’ and have switched profiles within HGS.
The Human Resources (HR) team at HGS plays a crucial role in this process, providing comprehensive information on various HR tools, the code of conduct, benefits, and career progression opportunities. One of the standout initiatives is the ‘Voice of Employees’ (VoE) dashboard, which offers People Managers valuable insights into the sentiments of their team members. This tool enables managers to create actionable plans to enhance the workplace, making HGS a ‘Great Place to Grow.’
Leadership development is another cornerstone of HGS’s strategy. The company offers both traditional classroom learning and external partner-enabled training to cultivate leadership skills among its employees. The ‘Ready Now Program’ is a testament to this commitment, having conducted 126 classes with a total of 751 participants. By investing in leadership development, HGS ensures long-term success for its employees and the organization as a whole.
Health and wellness are also prioritized at HGS, with initiatives designed to equip employees to handle challenges effectively. The company fosters a positive and motivated work environment through various rewards and recognition programs. Celebrating employee tenure is one such initiative, recognizing and appreciating the loyalty and dedication of long-serving employees. HGS has an Employee Assistance Program (EAP). This program is not only available for HGS employees but also to their immediate family members. EAP provides counselling and lifestyle management advice.
At the core of HGS’ success is its unwavering commitment to its employees, clients, and their customers. The company places a high value on employee experience (EX), recognizing that a motivated and engaged workforce is essential for delivering exceptional service. HGS’s approach to recruitment is unique; rather than simply hiring the best candidates, the company focuses on finding the most suitable individuals who align with its values and culture. This ensures that new hires have clear and realistic expectations from the outset, fostering a positive and productive work environment. At HGS, we always try to hire people from within before looking outward. There are many employees who opt for ‘Internal Job Postings (IJPs)’ and have switched profiles within HGS.
The Human Resources (HR) team at HGS plays a crucial role in this process, providing comprehensive information on various HR tools, the code of conduct, benefits, and career progression opportunities. One of the standout initiatives is the ‘Voice of Employees’ (VoE) dashboard, which offers People Managers valuable insights into the sentiments of their team members. This tool enables managers to create actionable plans to enhance the workplace, making HGS a ‘Great Place to Grow.’
Leadership development is another cornerstone of HGS’s strategy. The company offers both traditional classroom learning and external partner-enabled training to cultivate leadership skills among its employees. The ‘Ready Now Program’ is a testament to this commitment, having conducted 126 classes with a total of 751 participants. By investing in leadership development, HGS ensures long-term success for its employees and the organization as a whole.
Health and wellness are also prioritized at HGS, with initiatives designed to equip employees to handle challenges effectively. The company fosters a positive and motivated work environment through various rewards and recognition programs. Celebrating employee tenure is one such initiative, recognizing and appreciating the loyalty and dedication of long-serving employees. HGS has an Employee Assistance Program (EAP). This program is not only available for HGS employees but also to their immediate family members. EAP provides counselling and lifestyle management advice.
Effective communication is key to keeping employees informed and engaged. HGS has implemented ongoing and strategic communication initiatives to ensure that employees are always up to date with important updates and changes. This approach helps create a positive and productive work environment, further enhanced by various employee engagement activities.
HGS is a firm believer in the importance of a diverse and inclusive workplace. The company focuses on several aspects of Diversity, Equity, and Inclusion (DEI), with a strong emphasis on gender, LGBTQ+, and Persons with Disabilities (PwDs). HGS ensures that equal opportunities are provided to all employees, fostering an environment where everyone can thrive. The company conducts various sessions on inclusion, such as ‘Empowering You: A Discourse on Gender-Based Violence,’ ‘SOGIESC Awareness,’ and ‘Disability, Equity & Inclusion: Brief Guide Towards Understanding.’ These initiatives advocate for equality, acceptance, and inclusion, promoting a world where everyone can express their authentic selves without fear of discrimination or prejudice.
HGS’s commitment to DEI is further demonstrated by its participation in significant events like the “Love Laban 2” QC Pride March, the largest Pride event ever in Southeast Asia, with an estimated 200,000 participants. The company also celebrates important days such as International Women’s Day (IWD) and International Day of Persons with Disabilities (IPwD), reinforcing its dedication to diversity and inclusion.
Corporate Social Responsibility (CSR) is another area where HGS strives to make a positive impact. The company takes responsibility for contributing to the well-being of the communities in which it operates. Through its CSR programs, HGS provides opportunities for employees to engage in rewarding and fulfilling experiences that make a difference. One notable example is the collection of pre-loved clothes from employees, which were donated to communities supported by the Virlanie Foundation and neighborhoods affected by fire.
HGS’s pioneering efforts in the BPO industry are driven by a deep commitment to its people, diversity, and community. By fostering a positive work environment, investing in leadership development, and advocating for inclusion and equality, HGS continues to set the standard for excellence in the industry.
“I am incredibly proud to be part of a company that has been recognized as one of HR Asia’s Best Companies to Work for in Asia for the second consecutive year. This award is a reflection of our collective efforts to create a supportive and inclusive workplace. Knowing that our commitment to diversity, equity, and inclusion is being acknowledged on such a prestigious platform makes me feel valued and motivated to contribute even more to our shared success.”
Testimony 2:
“Receiving the HR Asia Best Companies to Work for in Asia award for the second year in a row is a testament to the amazing culture we have here. It’s truly gratifying to see our dedication to providing a safe, healthy, and inclusive work environment being recognized. This award reinforces my belief that I am part of an organization that genuinely cares about its employees and their well-being. I am excited to continue growing and thriving in such a positive and supportive atmosphere.”
HGS is a firm believer in the importance of a diverse and inclusive workplace. The company focuses on several aspects of Diversity, Equity, and Inclusion (DEI), with a strong emphasis on gender, LGBTQ+, and Persons with Disabilities (PwDs). HGS ensures that equal opportunities are provided to all employees, fostering an environment where everyone can thrive. The company conducts various sessions on inclusion, such as ‘Empowering You: A Discourse on Gender-Based Violence,’ ‘SOGIESC Awareness,’ and ‘Disability, Equity & Inclusion: Brief Guide Towards Understanding.’ These initiatives advocate for equality, acceptance, and inclusion, promoting a world where everyone can express their authentic selves without fear of discrimination or prejudice.
HGS’s commitment to DEI is further demonstrated by its participation in significant events like the “Love Laban 2” QC Pride March, the largest Pride event ever in Southeast Asia, with an estimated 200,000 participants. The company also celebrates important days such as International Women’s Day (IWD) and International Day of Persons with Disabilities (IPwD), reinforcing its dedication to diversity and inclusion.
Corporate Social Responsibility (CSR) is another area where HGS strives to make a positive impact. The company takes responsibility for contributing to the well-being of the communities in which it operates. Through its CSR programs, HGS provides opportunities for employees to engage in rewarding and fulfilling experiences that make a difference. One notable example is the collection of pre-loved clothes from employees, which were donated to communities supported by the Virlanie Foundation and neighborhoods affected by fire.
HGS’s pioneering efforts in the BPO industry are driven by a deep commitment to its people, diversity, and community. By fostering a positive work environment, investing in leadership development, and advocating for inclusion and equality, HGS continues to set the standard for excellence in the industry.
Employee’s Testimonial
Testimony 1:“I am incredibly proud to be part of a company that has been recognized as one of HR Asia’s Best Companies to Work for in Asia for the second consecutive year. This award is a reflection of our collective efforts to create a supportive and inclusive workplace. Knowing that our commitment to diversity, equity, and inclusion is being acknowledged on such a prestigious platform makes me feel valued and motivated to contribute even more to our shared success.”
Testimony 2:
“Receiving the HR Asia Best Companies to Work for in Asia award for the second year in a row is a testament to the amazing culture we have here. It’s truly gratifying to see our dedication to providing a safe, healthy, and inclusive work environment being recognized. This award reinforces my belief that I am part of an organization that genuinely cares about its employees and their well-being. I am excited to continue growing and thriving in such a positive and supportive atmosphere.”
