Reach Beyond: Telkomsel's Bold Movement to Engage & Connect

For over 29 years, Telkomsel has been connecting millions of Indonesians. Transitioning from a telecommunications provider to a digital telco service provider company, we now offer our customers a range of digital solutions. This business transformation has redefined our competitive landscape, necessitating the acquisition of relevant talents.

As Indonesia's largest digital telco service provider, Telkomsel boasts over 6,000 employees across 8 directorates, headquartered in Jakarta, and with 4 area offices throughout the country.

At Telkomsel, we believe people are our most important asset and key drivers of success. Thus, we place people at the heart of our transformation. To empower and unleash their potential, we took a moment to reflect, finding the reason why we are here and why we must keep moving forward. In 2022, we articulated our purpose statement: Reach Beyond. This statement is more than just a slogan; it reflects our spirit, dedication, existence, origin, and future. However, our purpose statement is merely one milestone in our culture transformation journey.

In 2023, to ensure the culture change sticks, we are entering the next phase: embedding culture into various organizational ecosystems.

MY ACTION: How We Thrive

Telkomsel believes that the AKHLAK culture embodies the core values and principles that all employees internalize earnestly, consistently, and diligently in their daily work through MYACTION. MYACTION, as a working principle, starts from Input by applying the customer-centric principle to create Innovation through processes that implement the principles of Agility, Open Mindset, and Networking. This approach is supported by the principles of Meritocracy, Integrity, and Transparency in every journey of the TFlyers (our term for employees at Telkomsel).

How We Connect & Interact

Telkomsel is recognized in its industry for its exceptional workplace culture and employee satisfaction, as evidenced by an annual turnover rate of just 2% (compared to the industry average of 12-18%, considered a ‘Healthy Turnover Rate’).

Effective internal communication and engagement through events play a significant role in building engagement between all employees and retaining our top talents. We strive to be the ‘playmaker’ by embracing culture transformation, driving change, and becoming both a feedback hub and a strategic partner for our human resources department. Our goal is to make a bigger impact through numerous internal channels and activations with a sincere approach.

We believe that clear, concise, and consistent approaches educate employees, enabling them to appreciate the value of our organization's vision, programs, and projects. This approach is crucial for engaging and keeping our employees focused, productive, and committed.

People may soon forget what we said, but they will NEVER forget how we made them feel. That’s why experience matters!