IV. Employee Engagement

Employee engagement is fundamental to business success. In today's rapidly changing market, Colliers has made dedicated efforts to adapt and evolve. The company actively listens to its employees, implements their feedback, prioritizes employee satisfaction, conducts annual engagement surveys, and is committed to fostering a positive and harmonious work environment. The annual engagement survey aims to gain a comprehensive understanding of employees' genuine feelings and expectations regarding their work environment, career development, and team dynamics.

Over the past three years, employees at Colliers China have participated enthusiastically in the surveys, achieving an average participation rate of over 90%, with this year reaching a new high of 95%—a notable increase of 3% from last year. This figure reflects the strong recognition and trust employees have in the company, highlighting its ongoing commitment to listening to their voices.

In terms of employee satisfaction, Colliers China consistently performs well, maintaining an average satisfaction score above 85 points, well above the market standard of 75 points. This achievement is clear evidence of the company's persistent efforts to enhance the work environment, improve employee well-being, and support career development. Additionally, Colliers China ranks first in the Asia-Pacific region for both participation rates and satisfaction levels.

V. Environment, Social and Governance

“Elevating the Built Environment” is Colliers’ sustainability strategy, which has consistently been a priority for the company. Through efforts to reduce emissions, foster a more diverse workforce, and support community initiatives, Colliers has made significant strides toward achieving its sustainability objectives.

1. Diversity and Equity to Build an Inclusive Team
The foundation of Colliers' success is its unwavering commitment to diversity, equity, and inclusion. The company actively fosters an inclusive and diverse work environment, promoting gender equity and fairness in the workplace. Colliers is dedicated to recruiting talent from various backgrounds and providing equal opportunities for career development. Currently, female employees make up 50.4% of the workforce.

Colliers prioritizes the advancement of its female employees by establishing comprehensive promotion channels and development programs. Nearly 50% of the management team is composed of women, highlighting the company's focus on gender equity. Notably, 55% of high-performing female employees received promotions in 2024, further solidifying the culture of gender equity within the organization. Additionally, the workforce reflects a rich cultural diversity, encompassing three nationalities and eight ethnic minorities.

2. Employee Benefits and Activities to Support Physical and Mental Health
Colliers has carefully cultivated a comprehensive, warm, and healthy workplace ecosystem centered on diversity, flexibility, and full participation. The company actively partners with leading domestic and international hotel groups, mainstream airlines, and commercial vehicle leasing brands, as well as collaborating with renowned vendors to offer employees exclusive discounts across various areas, including dining, fitness, and entertainment. This approach enhances the overall employee welfare experience.

During traditional festivals such as International Women's Day, Dragon Boat Festival, Mid-Autumn Festival, and Chinese New Year, Colliers organizes thoughtful celebrations, integrating exquisite gifts and creative activities to foster a festive atmosphere. Additionally, the company regularly hosts vibrant team-building and social events, including Family Day, Birthday Parties, Tea Parties, Ice Cream Festivals, Sports Days, and Dragon Boat Races. Meanwhile, Colliers celebrates significant moments for employees, such as their joining anniversaries and birthdays, with thoughtful gifts and cards.

For employees with over five years of service, the company offers additional annual leave and long-service rewards to recognize their loyalty and contributions. Furthermore, Colliers continues to enhance its employee health examination and commercial insurance plans to ensure comprehensive protection for their physical and mental well-being. In the first two quarters of 2024, Colliers successfully organized 19 large-scale themed employee activities across its offices in China, enriching employees' leisure time and promoting their physical and mental health. Notably, Colliers recognizes the importance of mental health and has launched the Employee Assistance Program (EAP), which provides timely psychological support and resources for all employees, addressing various aspects of personal life, family, and workplace challenges. The EAP program has received positive feedback, with over 20% of employees seeking consultation and assistance since its inception. The company is committed to ensuring that every employee has access to diverse and comprehensive mental health resources.

As of November 1, Colliers has upgraded its EAP service program. The new service provider offers a more flexible appointment system and a range of diverse services, including professional counseling, personalized health planning, and wellness workshops. This initiative aims to better meet the various needs of team members, promoting overall well-being.

3. Community Involvement and Social Responsibility
In 2023, Colliers launched the “Colliers Gives Volunteer Program” to enhance community well-being and fulfill its social responsibility. As part of this initiative, the program includes a paid community service leave policy, allowing every employee to take at least one day of paid time off for volunteering.

Throughout 2023, all Colliers offices in China organized nearly 30 public service activities, engaging over 1,000 participants and accumulating more than 8,000 hours of service—exceeding the company’s target by nearly 150%. As of mid-October 2024, more than 1,000 employees have actively participated in various community welfare initiatives, contributing over 6,000 hours of public service.

4. Green Office and Environmental Responsibility
Colliers is dedicated to maintaining a green office by reducing its carbon footprint through energy-saving initiatives, promoting a paperless environment, and recycling old electronic waste. The company also engages in global climate initiatives, joining the Science-Based Carbon Target Initiative (SBTi) and signing the Net Zero Carbon Building Commitment, with a commitment to achieving significant reductions in carbon emissions.

5. Sustainability Report to Highlight ESG Achievements
As of 2024, Colliers has published its Global Sustainability Report for four consecutive years, detailing the company’s efforts and accomplishments in addressing climate change, fostering inclusive workplaces, promoting health and well-being, and advancing sustainable development.

These initiatives not only reflect Colliers’ commitment to sustainability but also establish a benchmark for green transformation in the global real estate sector. The company has received numerous ESG awards and certifications for its internal practices and contributions to the broader industry. These accolades will motivate Colliers to further enhance its ESG efforts and promote a greener, more inclusive, and prosperous future.