About FWD Vietnam

FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023.

FWD Vietnam was established in 2016 and is a member of FWD Group. The company is focused on making the insurance journey simpler, faster, and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance. Visit www.fwd.com.vn --- Our People and Organizational Strategy is designed to empower and enable our talented individuals to achieve our global vision of changing the way people feel about insurance .

CELEBRATE ORANGE

FWD is closely associated with Orange, representing energy and positivity. This vibrant hue not only serves as our distinctive brand color but also graces our flag. 'Celebrate Orange' vividly encapsulates our organizational culture, where individuals unite under shared values and collaborate towards a shared objective: delivering the promise of 'Celebrate Living' to our customers.

TALENT THAT CAN MAKE GREAT THINGS HAPPEN TO THE INSURANCE INDUSTRY

At FWD, we have established a special and unique Talent Framework that transforms our employees into Everyday Trailblazers who wholeheartedly embrace our core values. We place a strong emphasis on nurturing our team members through an extensive array of competency-building programs and internal career mobility opportunities, which play a vital role in ensuring the sustainability of our business.

FWD places human assets as one of our top priorities and is dedicated to fostering an open and innovative workplace. Talents, especially the younger generation, are encouraged to express their individualities and harness their unique skills to overcome barriers and soar to new heights. This commitment is deeply ingrained in our FWD Digital Graduate Programme and FWD Summer Internship, both of which are favored and chosen by hundreds of outstanding students each year .

LEADERS REIMAGINED

We nurture our leaders, who exemplify inclusive behaviors and cultivate a performance culture that emphasizes not only 'what' but also 'how.' Our distinctive C@Connect Program provides various subject areas to sharpen leadership competencies and prepare the next generation of leaders for their future key roles.

THE FWD EXPERIENCE

Our people are our most valuable asset, and at FWD, nurturing our employees to thrive translates to a flourishing company. As we continually expand our diverse and inclusive FWD family, we are unwavering in our commitment to ensuring that our employees feel valued, with their well-being placed at the forefront of our priorities.

FWD Wellbeing Strategy is introduced through a comprehensive lens that encompasses five pillars of well-being: Purpose and Meaning, Emotional Health, Physical Health, Social Connectedness, and Financial Wellness . This holistic approach is designed to empower our people to prioritize what matters most to them, whether it be their personal well-being, their family's, or their livelihood."

WORLD-CLASS PEOPLE OPERATIONS

Successful companies are increasingly finding ways to measure both their results and organizational health. Since 2021, we have implemented our organizational health measurement using the Organizational Health Index (OHI). We have conducted training programs for mid-level managers and above, and throughout the year, we have initiated and implemented an action plan to enhance our country's OHI results.

In the Gallup Q12 Employee Engagement Survey conducted in 2022, FWD Vietnam achieved a new record in employee engagement with a score of 4.66, resulting in 84% of our employees in the 'Engaged' category. When benchmarked against the Global Finance and Insurance industry, our engagement scores advanced from the 79th percentile to the 82nd percentile. This achievement serves as strong evidence of our unwavering efforts over the years to build and sustain a high level of employee engagement and motivation, ultimately making FWD a better place to work for.