Company details
Address
19th - 21st Floor HGS Zeta Tower,
Bridgetowne West, E. Rodriguez,
Jr. Avenue, corner Ortigas Ave,
Quezon City, Metro Manila
19th - 21st Floor HGS Zeta Tower, Bridgetowne West, E. Rodriguez, Jr. Avenue, corner Ortigas Ave, Quezon City, Metro Manila
Industry
Business Process Management
& Customer Service
Business Process Management & Customer Service
Vision
Be the world’s leading expert in
transforming customer experiences
for the most admired brands
Be the world’s leading expert in transforming customer experiences for the most admired brands
Head Count
10,000+
Website
Explore opportunities with us!
HGS: Celebrating Excellence as the Best Workplace in Asia in 2023
In a world where the workplace is evolving rapidly, HGS continually strives to create environments that foster growth, engagement, and innovation.Over the years, HGS has not only paved the way for the BPO industry in the Philippines but has also set unparalleled standards in service excellence. With a remarkable list of achievements, including being the first BPO in the country to attain certifications such as ISO 9001, 27001, and PCI-DSS, it has consistently delivered exceptional results to a portfolio of 15 marquee global brands, maintaining enduring partnerships with 69% of its clients. Recognized as an innovative and employee-friendly institution, this company has earned a reputation for continuously adding value to its clientele. Its strength lies in its highly tenured management and leadership teams, boasting an average tenure of 7.20 years, and a diverse workforce of over 1,800 employees proficient in seven languages.
In 2023, Hinduja Global Solutions stands tall as a beacon of excellence, having been recognized as the Best Workplace by HR Asia's Best Companies to Work for in Asia. What makes HGS deserving of this prestigious accolade? Let's delve into the key factors that have earned HGS this honor.
(• Strategies Implemented)
Rewards & Recognition:HGS has always understood the significance of acknowledging and appreciating the efforts of its employees. In the dynamic and competitive world of business, recognition goes a long way in motivating individuals and teams to perform at their best. HGS has a well-structured rewards and recognition program that celebrates excellence and hard work.
Employees at HGS are not just cogs in a machine but valued contributors to the company's success story. The organization understands that employees are its most valuable asset, and as such, it goes the extra mile to ensure they feel appreciated.
This approach to rewards and recognition fosters a sense of achievement and pride among employees, driving them to excel in their roles and contribute positively to the company's growth.
“HGS showcases my strengths and improves on my weaknesses,” said Pons, an HGS Employee.
Training Programs & Skills Enhancement:
At HGS, they prioritize a culture of excellence and continuous growth. Their commitment to leadership development is evident through their comprehensive "New Leader On-Boarding" program, ensuring that leaders are equipped to lead effectively from the outset. They also encourage ongoing learning and development with their "Open University" initiative, empowering employees to expand their knowledge and skills. Leadership is a core focus, and they offer dedicated "Leadership Training" to equip their leaders with the skills needed to inspire and guide their teams. Recognizing the importance of planning for the future, they emphasize "Succession Planning" to identify and groom the next generation of leaders. They actively support their employees' performance with Floor Support through coaching and counseling, all of which is backed by a robust "Performance Development" framework. These initiatives collectively underscore their dedication to fostering a high-performing culture and ensuring the success of their team and organization.
By prioritizing employee growth and development, HGS not only enhances the skillset of its workforce but also creates a culture of continuous improvement and adaptability. This approach not only benefits the employees personally but also adds value to the organization as a whole.
“I'm very thankful to be part of the company. From the beginning, they equip us, train us to be competitive at work, and trust us to do great things.” said Rhea, an HGS Employee.
Value-Oriented Culture:
Within HGS, a "Take-Charge Culture" prevails, fostering an environment of proactive leadership and accountability. Complementing this ethos, the dedicated "Employee Relations Team" ensures the well-being and engagement of the workforce. They also thrive on fostering connections through "Corporate & Account Specific Events and Activities," creating a vibrant and collaborative atmosphere. Furthermore, a commitment to excellence is maintained through "Constant industry/Business review," enabling the organization to adapt and excel in a rapidly evolving landscape. To gauge and address employee satisfaction, the company conducts "ESAT & VOE Surveys" (Voice of the Employee), further underscoring its dedication to both its clients and its valued staff.
In a world where ethical considerations are becoming increasingly important, HGS's commitment to maintaining high ethical standards sets it apart. The organization's value-driven approach ensures that employees feel a sense of purpose and pride in their work.
Moreover, a culture that promotes diversity and inclusion allows individuals from various backgrounds to come together, share ideas, and contribute their unique perspectives. This not only enriches the workplace environment but also fosters creativity and innovation.
Employee Engagement:
Employee engagement is not just a buzzword at HGS; it's a way of life. The company understands that engaged employees are more likely to be productive, loyal, and innovative. Therefore, HGS places a strong emphasis on keeping its workforce engaged and motivated.
Regular team-building activities, fun events, and open channels of communication all contribute to a vibrant and engaging work environment. Employees at HGS are encouraged to voice their opinions, share their ideas, and actively participate in shaping the company's future.
The company also values feedback from its employees and uses it to make informed decisions about policies, processes, and workplace improvements. This approach not only empowers employees but also demonstrates that their voices are heard and respected.
“HGS helps me grow while having fun.” - Shakey, an HGS Employee.
Leaders Sessions & Webinars:
HGS believes in the power of knowledge sharing and continuous learning. To facilitate this, the organization regularly conducts leadership sessions and webinars where employees can gain insights from industry experts and thought leaders.
These sessions not only provide valuable information but also serve as a platform for employees to interact with top management and leaders within the company. This open and transparent communication fosters a sense of belonging and trust among the workforce.
Furthermore, webinars and leadership sessions help employees stay updated on industry trends and best practices, keeping them well-equipped to face the challenges of a rapidly evolving business landscape.
We want to pave the way to a future that in all actuality can be called diverse and equal.
Shilpa Sinha Harsh - Senior Vice President, Global Corporate Communications, CSR and DEI, HGS
The power of an ally is to change the status quo, redirect conversations and actions that are enabling and supportive of a community that has long suffered discrimination and bias. As a majority group, it is up to us to utilize this power wisely.
Pushkar Misra, President & CEO, HGS APAC
(*Future plans to improve )
What’s in store?HGS aims to continue to cultivate leadership potential within its workforce. They want to achieve this through various programs, including the "Ready Now Program," which identifies and nurtures emerging leaders, and the "Frontline Leader Development Program," designed to equip front-line employees with the skills needed for leadership roles. HGS will also continue to invest in the growth of its employees through comprehensive "Leader Development Programs" available at all levels, fostering a culture of continuous development. To further support the career growth of their employees, they continue to offer initiatives like "ETEEAP" and "Internal Job Posting" opportunities.
“My experience with HGS has really transformed me into who I am today. I was able to grow and develop professionally. With my team here, I feel confident to take on new challenges. I have been assigned projects that help elevate my skills.” said Mary, an HGS Employee.
HGS has always and will continue to place a paramount emphasis on the health and well-being of its team members, recognizing the vital role it plays in their overall success. The company will actively promote "Nurturing health and wellness among employees" to help them better manage life's challenges. HGS's commitment to diversity, equity, and inclusion (DEI) will underscore its dedication to creating an inclusive and supportive work environment for all. Additionally, their "Work To Give" initiative will encourage employees to engage in volunteering activities for the betterment of the community. These initiatives will collectively demonstrate HGS's commitment to nurturing both leadership and well-being among its valued employees in the future.
(* Strategies to attract new talent)
Future of recruitment at HGSIn their pursuit of excellence, the company places a strong emphasis on "Success Profiling," meticulously identifying and defining the traits and qualities that lead to success within their organization. Furthermore, they maintain "Reliable and Trusted Sourcing Channels," ensuring that they consistently attract top talent to fuel their growth and innovation. Their client-centric approach is evident through their commitment to "Partnering with Clients," forging strong and collaborative relationships that drive mutual success and satisfaction. These principles underscore their dedication to achieving remarkable results and delivering exceptional value to both their clients and their team members.
In conclusion, HGS's recognition as the Best Workplace by HR Asia's Best Companies to Work for in Asia in 2023 is a testament to the company's unwavering commitment to its employees and its values. By prioritizing rewards and recognition, investing in training and development, nurturing a value-oriented culture, engaging employees, and facilitating knowledge sharing, HGS has created an environment where individuals can thrive and contribute to the company's ongoing success.
HGS's journey to becoming the Best Workplace serves as an inspiration for organizations worldwide, showcasing the positive impact of placing employees at the heart of their business strategies. As the business world continues to evolve, HGS stands as a shining example of how fostering a culture of appreciation, growth, and engagement can lead to enduring success.