EVERISE PHILIPPINES LTD.

Awards and Recognition:

2019

2020

2021

2022

2023

Company details

Address

U.S. Headquarters:
600 N. Pine Island Road,
Suite 320 Plantation,
FL 33324, USA

U.S. Headquarters: 600 N. Pine Island Road, Suite 320 Plantation, FL 33324, USA

Industry

BPO, Travel, Technology,
Logistics, Insurance,
Financial Services

BPO, Travel, Technology, Logistics, Insurance, Financial Services

Vision

Everise is a global leader in transforming
customer service for healthcare, transport,
logistics, insurance, financial services and
tech businesses. Together with over 16,000
champion agents operating across eight
strategic markets, we solve problems for
millions of customers for some of the world’s
leading brands by delivering customer
service solutions that enable businesses
to scale globally while achieving top
customer satisfaction.

Since our inception, it has been our goal to
deliver world-class experiences by offering
innovative solutions and services that
empower our customers.

Everise is a global leader in transforming customer service for healthcare, transport, logistics,
insurance, financial services and tech businesses. Together with over 16,000 champion agents
operating across eight strategic markets, we solve problems for millions of customers for some
of the world’s leading brands by delivering customer service solutions that enable businesses
to scale globally while achieving top customer satisfaction.

Since our inception, it has been our goal to deliver world-class experiences by offering innovative
solutions and services that empower our customers.

Head Count

16,000 +

Website

www.weareeverise.com

Explore opportunities with us!

www.weareeverise.wd1.myworkdayjobs.com/everiseCareers

www.weareeverise.wd1.myworkdayjobs.com/everiseCareers

Founded in 2016, Everise is a global leader transforming customer service for healthcare, transport, logistics, insurance, financial services and tech businesses. The Company solves problems for the millions of customers of some of the world’s leading brands, by combining the best technology with compassionate service.

With over 16,000 champion agents operating across eight strategic markets globally, Everise seeks to deliver happiness to customers of some of the world’s best loved brands. Our customer service solutions are high-performing, secure, agile and have fluent proficiency in 32 languages, enabling businesses to scale globally while achieving top customer satisfaction.

Everise is committed to putting people first in all that it does. The company promotes a merit-based culture that welcomes, trusts and respects diversity across views and backgrounds. It also encourages work flexibility and empowerment among its champions, enabling Everise to champion customer happiness around the world.

Highlight interesting HR Initiative done by your organisation in 2022/2023:

Strategies Implemented
Employee Feedback & Response
Future plans to improve
Strategies to attract new talent

Over the years, Everise continues to expand the definitions of great customer experience. The company enjoys industry-leading ratings from both its employees, as well as external customers. Everise has the highest Glassdoor ratings in the outsourcing industry – 4.6 out of 5 stars on Glassdoor Philippines. It has also attained an industry-high Net Promoter Score (NPS) of 70%. Everise has also won multiple awards over the years for its employee-centric culture and commitment to diversity, equity, and inclusion, including the HR Asia’s Best Companies to Work for in Asia 2023 for the fifth consecutive year, and a winner in the Diversity, Equity & Inclusion Awards 2023.

Everise recently announced the inauguration of its second site in the Philippines, located in Araneta City, Quezon City. This is a pivotal step in the company's strategic expansion plan in the Philippines. The new site will allow Everise to leverage a broader talent pool and enhance employment opportunities for the local population, thereby strengthening its workforce and fostering a positive impact on the local community. Everise also plans to expand to more areas in the country in the near future.

Everise is poised to continue its legacy of innovation and success in a wide range of industries by championing customer happiness. The company's commitment to nurturing its employees, promoting diversity and inclusion, and delivering exceptional customer satisfaction sets it apart as an industry leader dedicated to providing transformative experiences for its clients, customers, and champions – one interaction at a time.

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