Our Company

Lotus’s is a leading retailer in Thailand. We are committed to provide great quality products at affordable prices and delightful shopping experiences to our customers, while also doing good things for our colleagues and communities. We serve nearly 11 million customers per week through an omni-channel platform comprising a network of more than 2,500 stores across Thailand and online shopping services, offering our customers a seamless and delightful shopping experience anywhere, anytime. In addition to the retail business, Lotus’s is one of Thailand’s leading shopping mall operators.

Our Business

Lotus’s has been offering “A Little Delight Every Day” experience to our customers by providing quality and healthy products which are from sustainable sources at affordable price. In addition, we strive to provide personalized and seamless service to our customers from all channels.

Lotus’s places high priority to product & service innovation to create better shopping experience for our customers. We offer a wide range of products, from fresh food to grocery, health, beauty and well-being products, household items, electrical appliance and clothing. The range includes famous brands and our private label brands that customers love. We also adopt new technology to enhance our business efficiency and deliver great services to our customers such as our new mobile Application that comprises of both membership rewards program and online shopping platform, the first of its kind in Thailand.

Lotus’s has contributed to the Thai economy for more than 2 decades by providing continuous support to Thai business operators and farmers who supply products to our retail network. Beyond purchasing products, Lotus’s has helped developed our suppliers to elevate their productivity, quality and effective business operations for sustainable growth.

Our People

Our workforce of more than 50,000 persons which spans across Thailand comprises of full-time employees and various types of part-time contracts, giving job opportunities to young people, disabled, senior citizen and people from other countries. We put emphasis on capability development by creating life-long learning experience for our colleagues. By focusing on learning and development our colleagues and our company can grow together.

We also place high priority on Diversity & Inclusion. Colleague listening program is consistently conducted to bring the feedback into continuous improvement. For instance, our Total Rewards policy has been constantly upgraded and focuses on “benefit that counts” for our colleagues such as Green Flag coupon, which provides deep discounts for colleagues to buy quality and healthy products. Moreover, we offer personalized benefits to our colleagues that allow them to choose what is suitable for them, including personalized medical benefit scheme, provident fund contribution and investment plan.

With the commitment and continuous improvement for our people, Lotus’s has received the “Best Employer Thailand” award for 3 consecutive years, Thailand Labor Management Excellence Award from the Ministry of Labor for over 15 years, and HR Asia – Best Company to Work for in Asia 2021.