Krungthai-AXA Life is guided by its aim to be an employer of choice across Thailand. We believe that the quality of our employees is key to our success and that they are a source of competitive advantage. At Krungthai-AXA Life, we invest quality time and resources into finding the very best employees and then when we recruit them, we invest genuinely in their happiness, wellbeing and development so we can retain them. We believe in Employee Sustainability and that means that the lives of the people who work in our organization are going to be better when they leave than when they joined. It is this attitude that gives Krungthai-AXA Life its employer competitive advantage and sets it apart from its peers.

Aligned with the company’s purpose ‘ to act for human progress by protecting what matters ’, the ‘ New Employer Promise ’ is “ Realize your potential to drive progress ”, which captures the ambition and essence of our purpose, providing a reference point for the HR strategy and employee experience. We enable our employees to feel empowered to drive progress and own their career. In order to achieve a sustainable workforce, the company ensures that employees are fully engaged, feel much appreciated and are part of the company’s vision and solution.

PROMPT CARE

Krungthai-AXA Life’s actions put the customer first. The company’s most recent Employee Net Promotor Score (eNPS) was 74, which highlighted that employees would strongly recommend Krungthai-AXA Life as a place to work. The score placed KTAXA at #1 among all AXA entities worldwide. The company is creating a working culture that maximizes its potential, while also improving employees’ wellbeing. In support of this strategy, the company launched ‘ Smart Working ’, a Hybrid Way of Working which facilitates employees working from home a couple of days a week and provides a budget to purchase the necessary equipment of their choice to support their home office setup. Employees can also select their preferred times to work each day, according to their lifestyle, with 5 slots of Flexible Working Hours available . We harness technology to support our employee experiences through TOUCH Application , a new online employee platform to improve communication and collaboration, increase engagement, share experiences and recognize and reward employee’s achievements.

Krungthai-AXA Life’s Holistic Well-being Program includes Digital and Physical Health Check-ups, a Health & Well-being Day, an Employee Assistance Program and Telemedicine.

PROMPT LEARNING

Krungthai-AXA Life provides several training & professional development programs available for all employees, including a Leadership Development programs, Distribution Leadership Programme (Mini MBA), Sales Excellence programs, and Actuarial Training. Although the technical training programs are essential, the company also invests in the softer skills and fully supports personal development, including mentoring programs which help build the confidence and self-esteem of employees. Krungthai-AXA Life has encouraged employees to look outside themselves and their own immediate work objectives by offering other training opportunities including Digital Learning, Social Learning, Half-Day Learning, LinkedIn Learning, Customer-First Workshops, Gamification, and Climate Change Learning.

PROMPT PRIDE

Krungthai-AXA Life is committed to creating an inclusive work environment that unites employees All employees, including men, women, LGBT+, People with Disability (PwD) are treated with dignity and respect, and individual differences are encouraged and valued. Krungthai-AXA Life is a safe place for everyone to ‘be themselves at work’ (Know you can be yourself, know you can be free). We are one of the leading companies in Thailand that provides Spousal Benefits for LGBT+ employees and we also provide Transgender entitlements for staff wishing to undergo gender realignment. To demonstrate our commitment to diversity, we recently celebrated IDAHOBIT Day and Pride Month under the theme “Our Bodies, Our Lives, Our Rights” to promote a fairer and more equal world. Furthermore, all employees have equal opportunities to employee benefits, including LGBT Partner Health Benefit, Adopted Child, and Parental Leave . To further protect employees, KTAXA has adopted a number of corporate policies including Anti-Harassment policy, I&D Policy, Whistleblower Policy, and implements the following initiatives, unconscious Bias workshops, a PWD Outsources Contact Center, Early Leave for Religious days, and Gender Balance Sign off with UN. Gender balance and equal opportunities are also encouraged and facilitated with over 47% of the executives being female and 68% of the workforce. To strengthen its commitment to PwD, KTAXA moved to a HQ building that is not only LEEDS certified (green building certification system) but is designed to ensure that people with a disability can work in a safe, functional workspace with minimal disruption.