Far Eastern Big City Shopping Malls Co., Ltd.
遠東巨城購物中心股份有限公司


Awards and Recognition:
 

Company details

Address

No. 229, Zhongyang Rd., East Dist.,
Hsinchu City 300, Taiwan (R.O.C.)

No. 229, Zhongyang Rd., East Dist., Hsinchu City 300, Taiwan (R.O.C.)


Industry

Retail Trade


Vision

Big City's vision is to be one of
the best shopping malls in Asia,
aiming to provide one-stop
shopping with the finest service
experience and most inviting
environment.

Big City的願景是成為亞洲最
好的購物中心之一,要提供
客戶一站式購物、最優質的
服務體驗和最溫馨的環境。

Big City's vision is to be one of the best shopping malls in Asia, aiming to provide
one-stop shopping with the finest service experience and most inviting environment.

Big City的願景是成為亞洲最好的購物中心之一,
要提供客戶一站式購物、最優質的服務體驗和最溫馨的環境。


Head Count

166


Website

www.febigcity.com/bigcity


Explore opportunities with us!



Info

Info

The Far Eastern Big City Shopping Malls (hereinafter referred to as “Big City”) was established in December 2010 and opened its first shopping mall in Hsinchu City, Taiwan in April 2012, covering an area of 188,400 square meters. Big City being the largest indoor leisure and entertainment space in Northern Taiwan, has nearly 700,000 Facebook followers, hosts an array of more than 300 famous retailing brands. Big City aims to provide one-stop shopping with the finest service experience to more than 15 million valued customers and tourists every year.

Big City not only focuses on exceptional business performance, but also hosting public welfare activities for up-most influential power in society. Big City has hosted over 650 welfare activities, providing essential benefits to more than 250 public groups from 14 countries around the world.

“Sincerity, Diligence, Thrift, Prudence, Innovation, Passion” has always been the core value of Big City. To achieve its vision while keeping up with elite operation, Big City strongly believes the employees are the most valuable assets. Here are our strategies of how to organize a good place to work:
  • COMPREHENSIVE HEALTH PROMOTION
    Aims to enhance employees' health awareness and promote work-life balance, by providing rich variety of activities, programs including dynamic experiential activities to relief physical and mental stress, doctorial-health consultation, health scorecard competitions, family days, employees travel trips, vaccination, free cancer check-ups, and occupational medical resident services, etc.

    During COVID-19 epidemic, Big City has strengthened all preventive measurements – providing masks every week during peak periods to all workers, separating offices working zones, adjusting all welfare activities and meeting formats, providing additional epidemic prevention bonuses to reduce anxiety and to boost employee morale, etc.
  • DIVERSE TALENT DEVELOPMENT
    Caring of employees’ talent development. It has set up a comprehensive training program to assist employees on building both intellectual and technical skills that are needed for long-tern career development. Considering unique skills essential for retailing industry and needs of personal competitiveness, Big City designs different training courses for various levels of seniority workers, e.g. a more comprehensive mentor-training, assign international cooperation projects for experienced employees to expand global perspectives and industry knowledge. In addition, Big City’s “Big Learning” lectures program provides opportunities to learn cross-industries knowledge.

    To cultivate a knowledge-sharing environment, Big City organizes the A+ Company team which sets programs to encourage employees to strengthen and always keeps up with their professional skills. Big City’s comprehensive training program has won the 2nd Awards of Talent Quality-management System (TTQS) and National Talent Development Awards (NTDA) from Taiwan’s Ministry of Labor in 2020, and 2021.
  • LISTENING TO EMPLOYEES AND CO-HONORING WITH EMPLOYEES
    Big City has set up multiple channels, such as feedback surveys, labor-management communication meetings, complaint mailboxes, newcomer seminars, performance interviews, etc. To demonstrate the genuine caring of employees’ lives and opinions, while communicate on company's vision and culture, and the importance of all employees in driving to achieve the vision together.

    Sense of belonging and proudness of being an employee of Big City demonstrates the positive influence and contribution to the community and the society. As a true believer of “take from society, give back to society”, ever since opening of its first shopping mall in 2012, Big City never stops leading its employees, business partners and social welfare organizations to building a trusted philanthropic platform to support the underprivileged and the needed groups in the society.

遠東巨城購物中心股份有限公司(以下簡稱巨城)於2010年12月設立,首家購物中心於2012年在台灣新竹市開幕,商場樓地板面積逾5.7萬坪。擁有逾300個專櫃品牌、近70萬Facebook粉絲,為北台灣最大室內休閒娛樂空間,提供全客層一站式服務,每年來客數超過1,500萬人次。 不只追求營運績效,亦致力於公益活動舉辦,擴大社會影響力,累計辦理超過650場公益活動,逾250個團體受益,參與者更遍及全球14個國家。

秉持「誠、勤、樸、慎、創新、熱情」立業精神,體認員工為企業的重要夥伴,並深信員工才是公司最重要的資產,長期安排以下幾點策略強化同仁福祉:
  • 全方位健康促進
    以提升員工健康意識及促進工作生活平衡為目標,規劃豐富多元的內容、高比例的動態體驗活動,如:身心紓壓活動、健康講座、健康競賽、家庭日、員工旅遊、疫苗施打、免費癌症篩檢、職醫駐診服務等。

    防疫期間更加強相關措施,如:高峰期每周提供口罩、分區辦公、調整福利活動與會議形式等,亦加發防疫安心獎金以提升員工士氣。
  • 多元人才發展
    重視員工職涯發展,建置完善的訓練體系與多元學習管道,協助員工培養工作所需職能。另考量產業特性及員工長期發展需求,規劃特色訓練方案,協助培養「帶著走的能力」,如:完整新人指導制度,協助新鮮人適應職場、連結國際資源開拓員工視野格局、巨城Big學特色講座,提倡跨界與持續學習等。

    近年建立A+團隊,積極推動管理與職能訓練,促進組織經驗傳承。紮實的培訓方案,也讓巨城於2020年及2021年獲得台灣勞動部勞動力發展署頒發「人才發展品質管理系統」( TTQS ) 銀牌獎和「國家人才發展獎」 (NTDA)。
  • 傾聽員工聲音 共好共融
    設置多元溝通管道,如意見調查、勞資會議、申訴信箱、新人座談、績效面談等,實現員工需求,連結員工、工作與公司的願景與文化,增進公司認同與凝聚力。

    巨城更帶領員工,攜手廠商及社會公益團體,活用企業資源,支持弱勢族群,以達與社會共好共融之願景,發揮「取之於社會,用之於社會」的精神。