Providing life-enabling care to Globe employees

After COVID-19 forced businesses to transition to a skeletal and remote work setup, Globe had to respond swiftly to keep its people safe, informed, and engaged. With digital infrastructures as the primary solution, Globe automated its processes to provide over 8,300 heads with an improved end-to-end employee experience and digitize its way of showing care.

Globe established a COVID-19 Task Force to form mitigation plans and ensure business continuity. Deployment of innovative solutions was a top priority beginning with a Visitor Manifesto, a comprehensive health declaration portal, and Globe’s first layer of defense.

The online portal then played a critical role in the birth of DUDE (Digital Usher for Disasters & Emergencies) bot. DUDE became a game-changer—designed and launched in just eight days. It automated every employee’s daily health check-ins and reduced errors that may occur during manual application. The front-end was a “humanized”, friendly bot, while the back end provided medical support. It also paved the way for Globe’s “bot revolution”. Among the new bots launched for employee support were:

• WANDA—used by employees to commend each other and democratized recognition as part of the Globe culture. It has recorded 18,500+ Thank You since its inception in June 2020; and
• EVA (Employee Virtual Assistant) —an AI-chatbot that can answer 400,000+ unique inquiries and allows raising of tickets directly to HR, it reduced average helpdesk resolution time by 3x.

Work-from-home surveys also played a crucial role in the launch of the following programs:

• HopeChat—a text-/chat-based mental health support service available to employees
• The Good Vibes Club (TGVC) —a virtual variety show that fostered an online community in lieu of physical events; and
• Thursdays By the Desk (TBD) —a program that prohibits meetings every Thursday afternoon to reduce meeting fatigue and allow more productive desk time.

To further safeguard the health of employees, the company built Globe Labs, a dedicated RT-PCR lab for accessible and accurate COVID-19 testing. It has administered over 114,000 COVID-19 tests. Globe also launched #VaccinAction resulting in 99.7% of fully-vaccinated employees. Contact tracing efforts were amplified through a suite of apps called GCheck, GTrace, and GAccess.

Amid remote work, Globe ensured to future-proof employees through Newton 2.0. This digital platform recorded an activation rate of 99% and a training reach of 295,718 hours with 320,000+ eCourses completed.

With the world slowly easing out of the pandemic, Globe will strive to launch more initiatives designed to promote CARE employees can count on through services and life-enabling ways.