QBE Hong Kong
Awards and Recognition:
2022
Company details
Address
33/F, Oxford House, Taikoo Place,
979 King’s Road, Quarry Bay, Hong Kong
33/F, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Industry
Insurance
Vision
At QBE, we’re striving for greater
consistency across everything we do.
Our aim is to do things more
consistently than our competitors,
whether it’s in the experience we
provide our customers and partners,
the performance of our business or
the values that connect our people.
Innovation represents our focus on
continuous improvement and growth.
This includes developing new and
innovative products and experiences
and continually evolving to make it
easier to do business with us.
We believe being the most consistent
and innovative risk partner will see us
build the strongest partnerships with
customers and partners but, importantly,
it will also see us deliver more value.
At QBE, we’re striving for greater consistency across everything we do. Our aim is to do things
more consistently than our competitors, whether it’s in the experience we provide our
customers and partners, the performance of our business or the values that connect our people.
Innovation represents our focus on continuous improvement and growth. This includes
developing new and innovative products and experiences and continually evolving to
make it easier to do business with us.
We believe being the most consistent and innovative risk partner will see us build the strongest
partnerships with customers and partners but, importantly, it will also see us deliver more value.
Head Count
Approximately 300
Website
Explore opportunities with us!
QBE Group
QBE is an international insurer and reinsurer with a local presence in 27 countries. We are headquartered in Sydney and listed on the Australian Securities Exchange (ASX). Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.QBE’s Asia operations is part of the International Division and we have been present in Asia for more than 100 years with representation in Hong Kong, China & Macau, Singapore, Malaysia and Vietnam.
In Hong Kong, we are one of the largest general insurers with approximately 300 employees. We are constantly enhancing our digital capabilities and engagements across the organization to stay relevant to the market and to create a customer focused business. At QBE, we’re driven by our purpose of enabling a more resilient future.
Why we should be awarded the ‘Best Companies To Work For’ award?
At QBE, our people and culture is a core part of our strategic priorities. With the extensive range of initiatives to support our employees, we have seen an uptick in engagement, wellbeing and company results over the past few years. We are committed to embedding our strategies to create the best employee experience for our people.Leadership
QBE Hong Kong is led by an experienced, diverse and dedicated leadership team. Local leaders work closely with the Group and Asia leaders to drive our global strategies and practices across the organisation. As part of succession planning, we also established a unique shadow “Junior Leadership” team to encourage young talents to embrace empowerment and take ownership.Learning and career progression
Employees’ personal and business development is one of our main focus areas. During the pandemic lockdowns in 2021, QBE Hong Kong launched an innovative “Super 5 challenge”, using a gamified approach to encourage our people to self-learn. Five themes were introduced – Customer Focus, Data & Digital, Becoming More Effective, Technical Learning and Wellbeing.Successful outcomes:
- 47% of Hong Kong, Macau and China employees participated in at least one program
- We have received lots of positive feedback and proved that this programme has created a learning momentum
Culture and engagement
Our QBE DNA consists of cultural attributes that are fundamental to who we are and how we need to operate to achieve success now and into the future. It guides our people in their collaborations with colleagues, external partners and customers globally. We encourage people to speak up and we empower our People Leaders to take ownership of employees’ feedback received through our annual pulse survey tool – QBE Voice. Our employee engagement score has seen a 50% uptick these two years.Employee wellbeing
Our approach to well-being is holistic, with a focus on creating meaningful changes across the 4 pillars of wellbeing - physical, mental, cognitive and social wellbeing. Various initiatives are implemented to support these 4 pillars.One of the initiatives was the “Arctic Challenge” where more than 180 people across our Asia operations participated in an online challenge, with a total of 562,161 minutes of physical activities and 34,106 minutes of meditation completed. The positive survey results that we received are:
- 95% of participants noticed an improvement in their overall health
- 92% made better nutrition choices
- 78% increased their daily steps
At QBE, we embrace our differences, and recognise the importance of our employees’ personal and professional development, as well as their physical and mental wellbeing.
Lei Yu (CEO North Asia and Regional Head of Distribution APO)
Flex@QBE
We understand flexibility looks different for every person, role and team and we are open minded about how and when we work. At QBE, we are guided by our Flex@QBE principles which are designed to empower our people and support the needs of our customers and our business.One of our initiatives is embedding sustainable ways of working e.g., 2 hours of meeting-free zone from 12pm to 2pm; and the launch of “Meetings The QBE Way”, a framework to create value-added and productive meetings that lead to an inclusive outcome. Our processes and operations are ready to support hybrid working and we have put in place workshops and toolkits to educate our employees on how to navigate this new mode of working.
Response to the disruptions caused by Covid-19
We adopt a proactive employee communications approach which includes regular email updates and video calls to keep our employees stay informed and connected. When the country-wide lockdown was in force during Covid, our employees each received a monetary allowance to help them set up their workstation at home. We also hosted webinars and provided online learning resources to encourage our people to put their wellbeing first. For employees who wish to seek any professional counselling, they can access our Employee Assistance Programme (EAP) which is available to all employees at no cost.A recent employee survey showed that 91% of QBE employees felt they were able to continue performing in a hybrid working arrangement, and 92% were able to stay connected with colleagues in a meaningful way during the pandemic.
We are diverse and inclusive (D&I)
We are proud of the outcomes achieved through our D&I strategy. Over the past five years, we have gone from 28% to nearly 36% women in leadership roles. In 2021, two of our female leaders have been named in the inaugural Elite Women List 2021 by Insurance Business Asia. This list celebrates women across the region who have gone over and beyond for their clients, colleagues, organizations and the insurance industry as a whole.
