Manulife (International) Limited
Awards and Recognition:
2022
Company details
Address
22/F, Tower A, Manulife Financial Centre,
223-231 Wai Yip Street, Kwun Tong,
Kowloon, Hong Kong
22/F, Tower A, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Industry
Insurance
Vision
Decisions made easier. Lives made
better - it is why we exist and why we
come to work every day. We help
people make clearer, easier decisions
so they can live better. Crystallizing
our Mission appeals to our desire for
simplicity and to be part of something
meaningful.
Decisions made easier. Lives made better - it is why we exist and why we come to work
every day. We help people make clearer, easier decisions so they can live better. Crystallizing
our Mission appeals to our desire for simplicity and to be part of something meaningful.
Head Count
1508
Website
Explore opportunities with us!
Our Story
Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. In Hong Kong, Manulife started serving customers as early as 1897. We are a trusted name for over 120 years, serving 2.2 million customers in Hong Kong and Macau.This year, Manulife received the Most Respected Organizations Award from the Hong Kong Management Associations, and ranked as Hong Kong’s most attractive employer in the insurance sector by Randstand. On Diversity, Equity and Inclusion (DEI), Manulife has made GOLD standard in 2021 by Community Business and ranked as Top 10 best employers list for LGBT+ employees, making Manulife number 1 in the insurance industry. Reaching top quartile in our Employee Engagement Survey is one of our three group strategic priorities, and we reached it for the first time in HK in 2021. Our score grew from 4.08 (52nd percentile) in 2019 to 4.33 (70th percentile) in 2020 and 4.51 (81st percentile) in 2021, which is a testimony that all the initiatives presented below are truly making Manulife one of the best places to work for in Hong Kong.
Our Values
Our Values are the guiding principles that represent how we operate and define how we work together and interact with our customers. These Values, are entrenched into the organization, and are well-built across all HR disciplines and processes. We believe that a Value-first culture is pivotal to building an attractive and sustainable Employer Brand.
Figure 1: Manulife Values
Our Care
In caring for our employees’ health and safety, Manulife conducted a plethora of measures, as illustrated below:- Enhanced Communications:
- Frequent covid-related response update & guidance (microsite)
- Medical professionals on health talks
- Parental tips and leadership sharing on resilience
- Fun & engaging townhalls
- Extra Benefit Coverage for Covid & Related Cases:
- Additional HK$6,000 per day up to 45 days for hospitalized case
- One-off HK$3,000 payment for mandatory quarantine
- One-off family support benefit of HK$2,000 if diagnosed
- Simplified and expedited claim process
- Reimbursement of COVID-19 test fees
- Special Care:
- Mask and sanitizer supplies to employees and agents
- Thank You Day, where our employees not required to work on Jun 19, 2020 and again on June 18, 2021, with purpose to show gratitude for the extra hardship endured in this pandemic
- Delivered monitors to employees’ homes early on to make it convenient for them
- Special tailored shuttle buses to make lives easier for employees to travel from home to office during the third wave
- Extra flexibility on work arrangements through the launch of Working Better Guideline in Q3, 2021, which provides our employees guidance on how to best embrace new ways of working between home-office and in-office, combined with a newly renovated office.
- Created Well-being month in 2020 – a series of fun & educational physical, mental, social and financial wellness activities, seminars and engagement challenges, to focus everyone on health & well-being
- Vaccination Support:
- Amongst first to roll out Vaccination Support in March 2021
- Free protection against vaccination side effects
- First insurer to organize an Outreach On-site Vaccination program in collaboration with Civil Service Bureau, making it safe and easy for employees and agents to get vaccinated
- Fun lucky draws with prizes worth up to HK$110,000
- Well-being:
- 5 Personal Days given to all employees in 2021, and again in 2022
- Dialed up mental well-being benefits by $2,000 per employee
- Launched Healthy Mind Program – not only to create educational seminars, to making self-assessments available with follow up, importantly to send the message that it’s okay not to be okay, creating a psychologically safe environment for all our employees
Picture 1: Outreach On-site Vaccination event
Quote
Figure 2: Pursuit – our integrated skills framework
Our Learning
To meet our Bold Ambition, ‘Be the most digital, customer-centric company in our industry’ it is critical to develop a strategy that supports learning transformation and advance employee upskilling. Our aim is to provide a consumer-grade learning experience that empowers our employees to learn anytime, anywhere.Manulife uses multiple channels to deliver learning to help our employees learn in the flow of work. We offered live learning to all our employees through virtual platforms such as Microsoft Teams and Zoom, classroom learning (where possible) and bite sized eLearning through LinkedIn Learning and Pluralsight for a just-in-time learning experience. Our learning is easily accessible through a one-stop-shop learning platform with a cutting-edge AI powered Learning Experience Platform called ‘Pursuit’.
Our People
We embarked on a multi-year DEI strategy starting 2020 to create a diverse and equitable workplace and the community, covering all aspects of inclusion i.e. race & culture, sexual orientation, gender and disability, to drive an inclusive culture and brand with diverse talent that drives high-performance; until each one of us belongs. We continue to expand our Employee Resources Groups (ERGs) to reflect the diversity of our employee base in partnership with external organisations such as Women’s Foundation, Community Business, Sensational Foundation, ImpactHK, CareER, The Zubin Foundation amongst others. To lay the foundation, we regularly update our Code of Conduct and set compulsory trainings to promote respect, dignity and tolerance, of self and others, and create an environment that is free of discrimination, harassment and violence.All in all, creating one of the best places to work for in Hong Kong cannot be the result of HR alone; the successes that Manulife has made, particularly in the last two years is a testimony of the culture that HR, the leadership team, and importantly our employees have collaboratively created.
Figure 3: DEI Strategic Structure
