AMRET is a leading microfinance institution and one of the top 10 financial institutions in Cambodia. A full subsidiary of the Advans Group, and respected as a responsible and innovative institution, AMRET holds a clear vision and mission to help deliver outstanding products and services to its clients while respecting its staff, society, and the environment. Established in 1991, AMRET has focused on modernizing its technology and embracing digitalization, especially with respect to its core banking system, the Enterprise Service Bus platform which allows for full integration with all our channels. We have developed a suite of financial services, including flexible and easily accessible loans for farmers as well as medium loans for micro, small and medium enterprises. Moreover, Amret offers a full range of deposits, savings, payments, and transfer services for rural and urban households and enterprises to manage their budgets and execute their projects all over Cambodia. As of early 2022, AMRET’s total assets reached to over US$ 1,555 million, with 4,700 employees and 156 operating branches across 25 provinces in Cambodia.

AMRET strives to build an inclusive culture and create a work environment that is friendly, respectful, cooperative, and open to dialogue and discussion. We encourage all employees to communicate directly with the management team, which fosters honesty and trust. This culture of feedback and openness allows all our employees to share ideas, create joint activities, and focus on common goals which helps increase our overall productivity.

Shareholders & Governance

AMRET has prestigious shareholders who are fully integrated into the Advans Group, a group of financial institutions serving MSMEs in nine countries across Asia and Africa. The Advans Group is a leading international microfinance group, currently serving clients in nine countries: Cambodia, Cameroon, Ghana, Democratic Republic of Congo, Cote d'Ivoire, Pakistan, Nigeria, Tunisia and Myanmar.

The Board of Directors is comprised of the following:

• Chairman
• Four Board Members
• Three Independent Board Members

Executive Committee members, listed below, are a mix of both locals and expatriates:

• Chief Executive Officer
• Chief Operation Officer
• Chief Finance Officer
• Chief Sales Officer
• Chief Commercial Officer
• Chief Human Resources Officer
• Chief Information Officer
• Chief Risk Officer
• Chief Internal Audit Officer

Supporting Staff’s Well-being

AMRET has undertaken considerable actions to support staff’s health and well-being, such as developing a social welfare fund which is funded by the kindness of our staff members. We have hosted workshops, sporting events, and other educational activities to teach people how to take care of their health and we regularly visit staff if they are sick. We also organize large celebrations so our staff can enjoy, particularly during Khmer New Year and other large holidays.

Driving Lasting Social Development

To make a positive contribution to the socio-economic development and environment of the country, AMRET has made donations on multiple occasions, whether it be to support the community during a national emergency or to respond to clients’ needs in their difficult times. Being a social responsibility organization, we implement internal policies to be environmentally-aware and to minimize environmental risks. This effort has led AMRET to obtain the re-certification of Client Protection Principles (CPP) by the Smart Campaign.

Digital Transformation

As part of the IT Strategy on the Digital Transformation, AMRET has embraced modern and robust technology, and has been fully integrated with the new core banking system through the Enterprise Service Bus. To serve more customers, AMRET added more features on its Mobile Application including a QR Code, E-wallet, bill payments section, and a Term Deposit Feature, among others. With full support from the National Bank of Cambodia, AMRET became Bakong’s member after successfully testing and integrating AMRET’s and Bakong’s systems, including KHQR compliance.

AMRET has successfully implemented a new Human Capital Management system (Ramco and SumTotal) in the Human Resource Division. We launched another transformative program to support our field staff, where they use technology on tablets to serve AMRET’s customers, including our Early Warning System, Simulation Tool on Loans & Savings, and Product Features. Moreover, digital loan applications and other features on the tablet are being developed and will subsequently roll out.

Talent Management and Remuneration

AMRET’s talent management program is designed for developing, monitoring and placing talents in the right position within the company, which is an effective way to leverage human capital to support business performance. We recognize and reward high-performing staff and talent by providing a competitive salary, annual salary review, and individual and collective incentives. Furthermore, we provide various perks to motivate our people such as staff loans, moto loans, welfare funds, health insurance for staff and dependents, life insurance for staff, National NSSF, and other allowances such as festival bonuses, seniority payments, uniforms, monthly medical allowances, and others.

Personal and Professional Development

We equip our people with a variety of skills and knowledge through several initiatives: Our internal and external training curriculum to strengthen their necessary hard skills and soft skills to perform their respective jobs; a digital learning platform (E-Learning) which consists of many courses; and coaching and mentoring from our experienced management team and business partners. At AMRET, we encourage and give the utmost priority to our employees to explore their aspired career and expose themselves to new experiences through internal opportunities such as internal recruitment, transfers, job rotations, job attachments, and internal promotions.