Victoria Healthcare’s Motto is “Patients First”.
From the very beginning, we have been asking the same question: “what do patients need when seeing the doctor?”

With this in mind, the medical care staff of Victoria Healthcare are always learning, listening, and caring for our patients, based on best medical evidence, without overmedication or overuse of unnecessary laboratory tests. We thoroughly explain and respond to patients’ concerns, with empathy.

We call this The Victoria Way. We are committed to pursuing the Victoria Way at each Victoria clinic, with each patient. We put the needs of our patients first and place them at the center of medical care.

Patients First

• The Victoria Way is providing the highest standard of care and caring. Each of us is committed to pursuing the Victoria Way for our patients.
• The doctors at Victoria are aiming for a higher goal: they want to help their patient lead better, longer, and happier lives.
• Caring for people and helping them will always be our constant guiding star.
• Following and communicating the Patient Bill of Rights becomes a guide.
• We are a “learning organization”. Always learning is how we build in quality to best serve.

Standard of CARE

Continuous Quality Improvement process Advanced and updated healthcare technologies and knowledge Respectful care: Promote patient – centered, team-based care Efficient treatment through evidence – based medical practice

Patient’s Bill of Rights

(Adapted from American Medical Association) Respect: Each individual will be treated as unique and their human dignity will be respected. Autonomy: The patient shall determine what will be done with his or herself. The patient has a right to confidentiality of their medical treatment and records, and to have all medical personnel safeguard that right. Truthfulness: Physicians will be truthful with patients and their families and should avoid withholding information. This allows the patient to make informed decisions. Beneficence: Medical personnel must follow the ethical principle of always doing or promoting the best care that they can offer. Non-maleficence: The Hippocratic (ancient Greek physician whose ethics are still followed 2300 years later) principle: “DO NO HARM” (Primum non nocere) Justice: Fairness; each patient will be treated equally to all others with all the kindness and respect that are given to all. Fidelity: Medical Personnel must remain faithful to promises made. Right-to-know: Nothing shall be done to a patient without his/her informed consent.