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Lotus’s operates a retail business in Thailand with a commitment to providing great quality products at affordable prices and delightful shopping experiences to our customers, while also doing good things for our colleagues and communities. We serve nearly 11 million customers per week through an omni-channel platform comprising a network of more than 2,100 stores across Thailand and online shopping services, offering our customers a seamless and delightful shopping experience anywhere, anytime.

Diversity and Inclusion

Our workforce of more than 50,000 persons which spans across Thailand comprises of full-time employees and various types of part-time contracts, giving job opportunities to young people, disabled, senior citizen and people from other countries. Lotus’s was among the first businesses in Thailand to introduce part-time job scheme for persons aged over 60 years with relevant benefits such as medical benefit and discounts for grocery shopping. We value diversity and focus on providing inclusiveness 61% of our colleagues and 49% of our top executives are female.

Career Development and Life-long Learning

Our colleagues are trained with multi-skill approach, enabling them opportunities to grow in many areas. On top of job skills, we offer future skill training and world-class leadership development program which has led several successful persons rising to director level.

We have specially designed talent development programs, offering learning opportunities through both training and work experience from special projects. Our colleagues are giving opportunities to explore new business ideas and come up with innovative ways of working to provide the best products and services to customers. Supported by culture that promotes entrepreneur spirit, we launched many new businesses in a few weeks despite the challenge of COVID-19, for example setting up direct sales channel to bring products to small restaurants and traditional retail stores instead of waiting for customers to come to our stores.

Our culture promotes continuous improvement. We have SMART Idea, SMART Innovation program inviting colleagues to submit their ideas online. In just 3 months, we have collected over 3,000 ideas. Many ideas have been implemented and many ideas are developed into Knowledge Management stored on our digital platform for easy access by any colleague.

Personalized Experience

We use digital tools to offer personalized experience to colleagues, from performance management platform, digital recognition, e-learning modules and i-Touch Mobile Application which supports pay calculation, leave records and personal documents.
Our reward schemes are also structured to support individual needs. We have choices of investment levels for provident fund and choices of insured medical schemes.

Covid-19 protection for colleagues means sustainable business

We adopt a holistic approach covers raising awareness, providing protection, accessible medical service and recovery.

We have set up a Covid-19 committee to monitor situation and provide necessary information to our colleagues. A recent “Work from Home Experience survey” found that 94.2% from colleagues agreed that “the company has provided clear guidelines and communications that keep me updated and stay connected”.

Our communications campaign ensures that colleagues have a good understanding of personal hygiene and Covid-19 prevention measures. Apart from using posters, video, digital media, we provide online learning programs for colleagues in stores, distribution centers and Head Office so they know how to protect themselves.
We arranged for all colleagues in distribution centers to get vaccination, while the rate of other colleagues getting vaccination is higher than the national average. Protective items are also offered including surgical face masks, rubber gloves, face shields, and hand sanitizers. In addition, we provide additional health insurance and life insurance policies for our frontline colleagues.

100% of our head office colleagues work from home since the start of the first wave of COVID-19 pandemic. While our IT infrastructure allows colleagues to work from anywhere, our colleagues can borrow IT equipment such as screen and ergonomic office chairs to use at home. Special priced WIFI package is also offered.

Engagement activities and health supports are provided to colleagues who work from home, including live talk sessions on how to manage stress, online exercise session and online medical consultant service. We also offer training sessions during work from home.

For colleagues who are quarantined, we provide survival bags containing essential items including food to see them through the 14-day period. Telemed service is offered to infected colleagues under home isolation arrangement.

For colleagues in distribution centers, we arrange dedicated accommodation and transportation so they are protected from getting infection from their communities.

Helping and Supporting our communities

Our colleagues are encouraged to live our values in creating benefits for the country, the society and our business. We are proud that our colleagues have taken part in helping those impacted by COVID-19. Our buyers help affected farmers by buying more local fruit, our mall team provides rental-free space for small entrepreneurs, our store colleagues go out to donate items to people impacted from COVID-19 pandemic across the country.

Our commitment to colleague development and personalized colleague experience has been recognized by leading institutions, including being awarded Best Employer Thailand for 4 consecutive years and Thailand Labor Management Excellence Award from Ministry of Labor for over 10 years.