TDCX (PH) INC.
Awards and Recognition:
2020
2021
Company details
Address
21st Floor, Robinson Cyberscape Gamma,
Ruby Road, Ortigas Centre, Pasig City,
Philippines 1605
21st Floor, Robinson Cyberscape Gamma, Ruby Road, Ortigas Centre, Pasig City,
Philippines 1605
Industry
BPO
Vision
To be the preffered partner to
high growth organizations and
high performing individuals.
To assist our partners and our
people to achieve higher success
through innovative and
high-performance solutions.
To be the preffered partner to high growth organizations and high performing individuals.
To assist our partners and our people to achieve higher success through innovative and
high-performance solutions.
Head Count
4659
Website
Explore opportunities with us!
Who is TDCX?
TDCX is an award-winning digital economy enabler and boutique outsourced business service provider that delivers innovative customer experience solutions to the world's best and most valuable brands.We serve some of the world’s best brands from our centers of excellence in Singapore, the Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain Colombia, Romania, and India. We specialize in perfecting our client's customer experience and elevating their sales. We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and a long list of perks, we were able to sustain below 35% annualized attrition in 2020.
The Philippines in Focus
Our footprint in the Philippines further strengthens our capability in supporting global English and other Asian languages given the country’s rich pool of English talent, high level of customer service capabilities, and cost-efficiency.The Philippines continues to be a promising prospect for the dynamic and fast-growing BPO industry. Launched in 2014, TDCX Philippines now employs over 4,000 full-time employees providing multi-channel and omnichannel support services for global leaders in Luxury E-commerce, Hospitality, Social Media, Airline, and Technology. We also put ergonomics in great consideration through premium office designs best fit for the comfort of all employees and be inspired to come to work and express themselves. All operations are dedicated and housed in fully customized facilities in Metro Manila & Cebu.
Our 2 newest sites located in Robinsons Cyberscape Omega in Ortigas Center and Central Bloc, Cebu continues to be proof of the company’s growth and expansion.
To answer the industry’s congestion issues, we are always exploring areas with a reliable infrastructure and a steady supply of talent. With this in mind, TDCX will open a new site in Q4 of 2021 in “The Heart of the Philippines” – Iloilo City. This will help further boost the local economy by providing employment and a promising career.
In all our job ads and internal communication, we use “#BeMore” as our tagline. This is our employer brand and we are true to our brand. In TDCX Philippines, our monthly average attrition rate is 3% and our 2020 employee satisfaction rate was 89% . This is a direct testament to how much we value our employees and how much effort and attention we pour into making them feel loved. In addition, around 45% of our workforce are referrals by our employees. We believe that the best way to check if your employees are happy is not only when they stay, but also when they invite more people to join them at work. We are proud to have met both qualifiers.
Corporate Social Responsibility
At TDCX, we are committed to bringing positive transformation to empower our people, to uplift local communities, and to promote environmental sustainability.We have created 3 hashtags that reflects our core areas and they are:
#BeHappier Empower People
To achieve the positive impact we aim to bring, the transformation must first begin within the heart of our organization – our people. We want our employees at every level to feel safe and empowered. We strive to create an optimal environment by advancing human rights and economic empowerment, creating diverse and gender-equal workplaces, and investing in our people’s development and wellness.
#BeKinder
Uplift CommunitiesWe believe in transforming communities and creating a positive social impact by giving back, one project at a time. From pursuing educational development, promoting inclusive economic growth, supporting healthcare workers, providing disaster relief, partnering with NGOs, to responsible sourcing, our social-facing programs are aimed at helping and uplifting members of the community.
#BeGreener
Promote Sustainability
Our responsibility toward our planet grows as we grow our business. We embrace our role in promoting sustainability through offsetting our carbon footprint, conserving water, recycling, banning single-use plastics, and advocating environmental preservation and sustainable merchandise across all our sites. At TDCX, we want to do business with a purpose beyond profit by encouraging positive environmental change.
