B&M GLOBAL SERVICES MANILA INC.
Awards and Recognition:
2021
GSM continuously engages its leadership team to guide them to effective inspire and support their people, and set an example of the right way to do things
Company details
Address
8th Floor BGC Corporate Center
3030 11th Avenue cor 30th Street
City Center Bonifacio Global City, Taguig, M.M.
Philippines 1634
8th Floor BGC Corporate Center
3030 11th Avenue cor 30th Street
City Center Bonifacio Global City, Taguig, M.M.
Philippines 1634
Industry
Recruitment Business Partner
Vision
To be recognized as an integral
part of Baker McKenzie that delivers
exceptional client experience
through a high performing anchored
on excellence and innovation.
To be recognized as an integral part of Baker McKenzie that delivers
exceptional client experience through a high performing anchored
on excellence and innovation.
Head Count
900 +
Website
Explore opportunities with us!
Company Profile
Created in 2000, B&M Global Services Manila (GSM) is one of the first knowledge process outsourcing centers of its kind. It pioneered practices that help drive leading global law firm Baker McKenzie’s continued profitability, serving as a blueprint for succeeding centers around the world and the legal industry.Originally established to support the firm’s AP offices, GSM today is a strong organization of close to 1,000 experts providing 77 offices in 46 countries with support services that include financial services, billing and collection, document services, meetings and events administration, industry and practice group support, knowledge management, marketing and business development, design services, core IT services, and talent management. It also delivers a unique centralized support for large-scale portfolios management across 200+ jurisdictions, making the firm the largest trademark portfolio manager globally.
Lastly, GSM provides Filipino talents from diverse fields an opportunity to excel and be recognized in the international arena.
GSM ensures employees' continued growth - personally and professionally - through initiatives like Lean Six Sigma training and countless opportunities to collaborate with colleagues across the world
GSM has an active group of employee volunteers who ensure the safety and wellbeing of all employees during emergency situations and who continuously undergo training to enhance their effectiveness Emergen
Workplace policies and practices
GSM’s policies and practices are grounded on its core values – Trust, Agility and Passion. It prioritizes results-oriented performance, quality services and client-centric processes that align with firm strategies. It fosters an inclusive and collaborative environment where employees actively contribute to process improvement. Several company processes today resulted from the 84 GSM employee-initiated Lean Six Sigma improvement programs, which were adapted globally as best practices. To drive innovation, GSM encourages continuous development through in-house growth opportunities, access to external training programs, and avenues to work with and learn from colleagues worldwide.It has a dynamic and responsive Business Continuity Plan to ensure both its continued operations and its employees’ safety. When COVID-19 struck, GSM quickly and seamlessly transitioned to working remotely to safeguard employee health and safety. It provided employees the necessary technology and round-the-clock support to remain productive. It complemented these with avenues and programs to ease employees’ transition to the ‘new normal’ – including the Facebook-based GSM Clinic and expanding its free work-life coaching / counselling services. Twenty-four policies were also modified and developed to better respond to the challenging times’ demands.
Currently at 7% and 92% respectively, GSM has consistently enjoyed below market average attrition and higher regularization rates. Uptake of its Employee Referral Program, which underscores employee company confidence, consistently accounts for a large percentage of its new hires annually: 34% in 2020. Despite the pandemic, it registered a 97.5% on-time delivery score last year and provided strategic quality solutions with minimal disruption, demonstrating the soundness of its policies and practices.
Employee Benefits
The company uses industry benchmarks to ensure competitive employees compensation and benefits. Included in its robust benefits package are:- the extension of HMO and insurance coverage to LGBT+ employees’ partners, PWD dependents up to 50 years old and children/sibling dependents up to 23 years old.
- leave entitlement that go beyond those required by law, extended to all employees – including project or fixed-term ones – upon joining the company
- Adoption leaves
- One-year Prolonged Medical and Disability Leaves
- Tuition Fee Assistance for employees taking up relevant further studies while working
- A company-funded Retirement Benefit that allows voluntary contributions.
Believing that engaging employees to pursue passions outside of work, Mountaineering is one of the employee-driven, company-supported FY21 interest groups in the center that also include Runners, Yoga, Ma
Employee Engagement
GMS continuously creates meaningful experiences to encourage employees to be their authentic selves and to perform their best. Engagement initiatives are aligned to ensure consistency and congruence with the company’s culture, priorities and values. Among its engagement platforms are:- Employee Interest Groups – employee-led, company-supported activity groups
- Communities – interest groups that champion inclusion, diversity and global causes
- Recognition programs – celebrating colleagues/teams who deliver service excellence to create positive customer experiences; ranges from programs that instantly thank colleagues for a job well done to those that highlight employees’ innovation and leadership excellence across the global organization.
- Wellbeing in Manila Center – a comprehensive program that ensures employees’ continued health – physically, mentally, socially and professionally. Among the program’s initiatives are:
- Learning sessions, campaigns and toolkits – some anchored on events such as Valentine’s Day, Mother’s Day, etc. – to foster normalcy and sustain connections
- Annual events – Service Awards, Yearend Celebration, Family Day etc. – which continued online during the pandemic
Employer Brand
In 2020, GSM was recognized for the third consecutive year by the World HRD Congress and the International Branding Institute as one of the Philippines’ best employer brands.GSM continuously works to attract, retain and develop quality talents. It launched the Leadership Brand last year –focusing on Commitment to Excellence, Caring Leadership and Empowering Meaningful Transformation – to guide leaders to effectively inspire and support their people, and set an example of the right way to do things.
This aligns with Baker McKenzie’s People Deal initiative that captures what it means to be a firm employee in 2021 and beyond. A key component to the firm’s strategy, the initiative focuses on delivering the best employee experience to enable one high-performing, global team. The initiatives’ pillars reflect the firm’s strategic focus on client service, inclusion and performance, encouraging a growth mindset that reinforces its position as a place of opportunity, where everybody can succeed regardless of their background or their location.
GSM consistently creates safe spaces for all and platrorms that celebrate D&I. Supported by countless employee allies, it has groups that support the rights and welfare of the LGBT+ community, women and PWDs
