“At Standard Chartered GBS, our services utilise latest technologies to provide end-to-end solutions with clients at the heart of everything we do. We house various hubs of Excellence (CoE) that cover the entire gamut of banking from operations, technology, financial crime surveillance to compliance and professional services such as Human Centred Design. To achieve this, we leverage the latest technologies such as, robotics and automation to enable our colleagues to focus on higher value, complex activities that still need human intuition and experience,” said Matthew Norris, Standard Chartered’s Global Head of Global Business Services, who has chosen to base his global role in Kuala Lumpur.

Workplace Policies and Practices

Creating best in class, future ready talent solutions with a differentiated approach Our strategic direction has evolved from securing foundations, to moving forward on transformation and now is about delivering on our potential and taking a stand to play our part outside of Standard Chartered. As part of this, we are also taking a stand to do our part in lifting economic participation, help emerging markets in our footprint reduce carbon emissions, and support a fairer model for globalisation. This is stretching our thinking, our actions, and our leadership – it’s how we focus on accelerating our growth.

People, Culture and New Ways of Working are three important transformational pillars other than technology and innovation that the bank focusses on to achieve this aspiration

Unique Work Practices

The days when colleagues worked 9 to 5 at an office desk are a thing of the past. Flexibility is the future of our work. We provide choice on working pattern that allows balancing work and personal lives, whether that involves working from home, part-time or flexible time.

Our employee benefits approach offers more equitable, sustainable, and fit for the future with a wholistic approach to wellbeing, flexibility, and employee experience through the digitisation of benefits administration.

Future Ready Workforce

We support our colleagues to pursue their ambitions, develop their skills and grow their career with our wealth of learning and development tools. Our internal Digital Learning platforms and world-class development programmes empower colleagues take control of their own professional and personal development. Some of augmented new ways of working learning and wellbeing solutions are:

• Our reskilling learning pathways assist employees shift to new roles or adjust to dramatic changes in the current role due to changes in the business operating models and structures.
• Our digital upskilling platform enables employee to drive their own career development experience across the Bank, where people can connect their skills, experience, and aspirations with project-based opportunities.
• Our in-house technology learning center that aims to upskill the technology expertise of the Bank as well as guide the Bank’s developers on our journey to build for openness and integration.
• Our Wellbeing at Work initiative which is aimed to bringing out the best in all our colleagues by establishing and maintaining a work environment that promotes positive wellbeing and healthy lifestyle choices. Some examples of our programmes include:

On our Unique Diversity

Our workplace recognises everyone as an individual, uniquely not necessity the same. We promote equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution.



Our unique diversity has sets us apart across the communities we serve. It allows us to listen to new ideas, challenge each other’s viewpoints and unlock innovation to ensure everyone reaches their full potential. The power of our company lies in the diversity of our people.