Workplace Policies and Practices

Human resources policies and procedures are in place to ensure that corporate governance is followed, particularly when it comes to managing work processes and employee conduct, such as recruitment, compensation & benefits, disciplinary, learning & development, conflict of interest, bribery, and safety & health.

Various audits and assessments have been done to maintain and assure compliance with various rules and procedures. As one of the organizations that has achieved ISO 9002:2015 accreditation and has taken the step to become Anti Bribery Management System certified, compliance is critical.

All policies, procedures, and processes are designed to balance the benefits of the organization and its employees in order to achieve high performance while maintaining a kind and caring work environment in order to support a positive employee experience and increase employee engagement.

In the initial pandemic outbreak, LZS swiftly launched work-from-home policies with clear guidelines, handbook on the same policy for employees and supervisors, extended telephone allowance and to all staff rather than a selected group of employees and renamed it connectivity allowance, and changed work arrangements (in accordance with the pandemic scenario and government restrictions) such as implemented shorter work hours and branch operation hours, reducing the number of employees working in the office, and establishing split teams that come to the office.

Employee Benefits

LZS place a strong emphasis on employee perks to ensure that employees feel valued and secure. Since the pandemic, the challenge was to monitor employee well-being and the unusual stress level notable among our employees. Hence, we believe that by providing proper benefits to heighten employees’ well-being, they will be able to strike a good work-life balance. Enlists below are the “extra” benefits enjoyed by our employees:

• Medical
  • Dental
  • Prolong Illness Benefit
  • For Parents
• Leave
  • Compassionate leave
  • Paternity leave
  • Hajj leave
  • Umrah leave
  • Study leave
• Statutory Contribution
  Additional monthly EPF contribution of 16% (after confirmation)
• Education
  Education sponsorship
• Membership
  Professional / Association Membership
• Loan
  • Personal loan
  • Housing Loan
  • Car Loan
• Allowances
  Connectivity allowance
• Pandemic-related new benefits
  • Employer arranged vaccination program
  • Assisted COVID-19 swab test
  • Virtual health care consultations
  • Additional working tools
  • Tablet for staff’s children

Employee Engagement

In today's competitive economy, employee engagement has emerged as a crucial driver of corporate success. LZS is committed to providing a high level of engagement in order to enhance talent retention, develop customer loyalty, and increase organisational performance and stakeholder value. We are looking at employee engagement in three focus areas – committed, contributing and captivating. We have implemented activities that are aligned towards these three focus areas as below:

• Committed Want to remain with the organisation and being enthusiastic about its mission
  • Established corporate core values, with commitment as one of the values with various internalization initiatives.
  • Virtual town hall and communication session with leaders to explain organisation direction and achievement.
  • Teams demonstrating core values as one of divisional KPIs.
• Contributing Motivated to help the organization succeed
  • Tea-talk session with CEO
  • Various learning & motivation program
  • Employee participation programme for social media promotion
  • Prayer program
• Captivating Feeling energized and looking forward to coming to work
  • A digitalization transformation initiative to make work easier
  • Fostering a welcoming, caring and safe work environment