PT TELKOMSEL
Awards and Recognition:
2021
Company details
Address
The Telkom Hub, Telkomsel Smart Office
Jl. Jendral Gatot Subroto Kav. 52, Jakarta 12710
Industry
Telecommunication
Vision
Be a world-class, trusted provider of mobile digital lifestyle services and solutions
Be a world-class, trusted provider
of mobile digital lifestyle services
and solutions
Head Count
Info
Website
Explore opportunities with us!
We are a leading digital cellular operator in Indonesia serving more than 171 million customers nationwide to the most inner, outermost, and least developed regions. Over the last 25 years of serving the nation, we have been consistently implementing the latest broadband technology, including being the first to trial 5G services in Indonesia. Our business consists of three main areas: digital connectivity, digital platform, and digital services.
With more than 5,300 employees (57% of our employees are millennials and gen z) spread across Indonesia, we continue to develop various digital initiatives such as Mobile Gaming, Digital Entertainment, Digital Advertising, Digital Lifestyle, Mobile Financial Services, Enterprise Solutions, and Internet of Things to enable Indonesian society to continue to discover new ways of living.
With more than 5,300 employees (57% of our employees are millennials and gen z) spread across Indonesia, we continue to develop various digital initiatives such as Mobile Gaming, Digital Entertainment, Digital Advertising, Digital Lifestyle, Mobile Financial Services, Enterprise Solutions, and Internet of Things to enable Indonesian society to continue to discover new ways of living.
Workplace policies & practices
Since 2018, Telkomsel has started its transformation journey. HCM plays pivotal role in shaping Organization & Operating Model, People Capability, and implementation of High-Performance Culture. Changes in the organization and operating model are the first steps to keep Telkomsel relevant to the rapidly changing dynamics of the digital industry. This new organization and operating model is expected to make Telkomsel become more customer-centric, agile and lean.2020 is a challenging year for everyone, especially for Chief Human Capital Officers and human capital function in companies around the world. At Telkomsel, the Human Capital Management (HCM ) function is making sure that we are to remain agile, lean & thriving even in the pandemic time. Since Covide-19 struck, we have made several adjustments related to workplace policies. Our Work From Home Arrangement was immediately taking place in March 2020, to support the Indonesian government's effort to curb the spread of the Covid-19 virus.
Like in many other cases in different companies, the condition in some sense helped us to accelerate digital transformation, as new ways of working being implemented corporate-wide. We digitalized our human capital services, including people development-related programs such as training. We launched #WorkFromHeart Playbook to provide tips to employees to survive the Work From Home dan Learn From Home period. To this date, we have adjusted HCM services related to absence, medical checking, covid-19 handling, communication facilities, business trip, special benefit, performance monitoring, people development, leave/work permission, and recruitment & career.
The use of MOANA App (Mobile Office Application and Automation) which consists of numerous features such as employee attendance, internal social media, benefits information, leave/work permission, training information, and many others, has helped us to stay productive and maintaining work coordination.
Employee benefits
Telkomsel offers an attractive compensation and benefits. Our perks cover almost all the needs of our people, such as employee and family health, employee marriage, communication, vehicles, and many more. We conducted scholarship program for employees between 2016-2020, whereby employees attended different universities in United States, United Kingdom, Australia and Europe.HCM is also in charge of employee recreatrional activities called “IBO” (Iman, Budaya, Olahraga – Faith, Culture, Sport). Through IBO, Telkomsel strives to provide recreational facilities that touch on religion, culture and sport towards enjoying good quality work-life balance.
Employee engagement
In an effort to Build Future-Fit Capabilities, HCM implemented integrated development programs under a series of 'Transformational Expert Development' (TED) programs. Data Science Academy was our first academy program that successfully attracted around 24% of all employees. After going through several selection rounds, 52 employees are eligible to participate in a series of programs for 6 months: boot camp, full-stack development, intensive coaching, and hands-on projects, ending with certification as a Data Scientist Expert at the end of the program. We did the same model to UX Academy, which later on produces a home-grown UX Researcher / UX Designer / UI Designer Expert at the end of the program.We also provide Digital Learning Platforms in collaboration with online learning platforms such as Percipio Skill Soft, Harvard Manage Mentor (HMM), and Udemy. The learning platform helped our employees to boost their technical, leadership, managerial, and many other soft skills.
HCM also opened an innovation lab called InnoXtion to help an innovation culture of innovation thrive in Telkomsel. This lab is open year-round to any employees who want to work on innovations for Telkomsel. HCM also brought in coaches to assist with employees' innovation projects until they can successfully enter the new business incubation stage.
Employer Branding
Fundamental to our employer brand is four EVP (Employee Value Propositions) pillars: a company that empowers society through technology, a playground to innovate, a champion brand for champions, and a community to thrive together. To build its employer brand, Telkomsel utilizes multi-channel. In social media, we are actively promoting our employer brand on Instagram, Medium (under the brand 'Life at Telkomsel'), and LinkedIn. We are also working together with mainstream media to co-create content or conduct events that share the knowledge and experience of our employees working at Telkomsel.In 2020, we also successfully conducted Telkomsel Tech Titans League; an online challenge and webinar for tech talents in Indonesia. The themes that we covered during the three series of Telkomsel Tech Titans are Data, Software Development, and CyberSecurity. We managed to attract more than 1,200 applicants for the series.
