Embracing the Digital Era

Although 2020 served as a massive challenge for Indosat Ooredoo the company keeps on moving forward for the better. The impact of Covid-19, organization streamlining and changes in labour law regulations only motivates the company to create stronger work paradigms and practices to reach the goal of digital leadership in Indonesia. To reach such massive ambitions, the company formulated a solid corporate strategy which one of the most important pillars is “Leap towards an empowered high performing team”.

This strategy is supported by the company’s HR, which aims to deliver it by focusing and creating more capable employees, more agile organization, and more efficient and effective Ways of Working. Thus, with the belief that the people inside the company are the key drivers to achieve these goals, Indosat Ooredoo strives in creating a performance-based culture by leveraging the company’s technologies and digital capabilities. Multiple tech-based practices have been offered for all employees, even before they join Indosat Ooredoo. Starting from ‘Career site’ that enables candidates to get real-time information on their applications, an app called ‘MyHiring’ for Hiring Managers to request for position fulfillment and track the progress. ‘NEO’ (New Employee Onboarding) app that guides and engages new employees during their onboarding process, and up to the company’s ‘MyLearning’ app, a digital learning platform containing more than 10,000 contents in the forms of video, write up, podcast, and e-seminar. To track their own development, as well as performance and career management, Indosat Ooredoo also equips employees with ‘MyDev ’and ‘MyTalent’ app. This is part of the company’s pursuit of promoting learning culture in their organization. With their digital capabilities, Indosat Ooredoo has also adopted agile way of working long before the pandemic. Since several years ago, Indosat Ooredoo employees have been able to work anywhere in the office, and even outside the office with flexible working hours that is suitable to their needs. Employees do not have to station in one desk all the time, they can reserve different desks at different working areas everyday by simply checking in using QR code.

Being a leading technology company, Indosat Ooredoo provides all the above seamless end-to-end employee experience in the palm of their hand. A mobile super-app called DigiOffice enables all the digital ways of working, learning, self developing, and hiring. The latest way of leveraging technology by Indosat Ooredoo was the introduction of RPA (Robotic Process Automation) called ASTRID which stands for Assistant for Robotic Administration Indosat Ooredoo. ASTRID does basic employee services with speed of five times faster than human, accuracy level up to 100%, and very minimum human intervention. This allows the company to give more meaningful job for their employees and let repetitive jobs being done by the robot.

Development for Talents as Company’s Number One Asset

As a company that gravitates strongly towards employees ’growth, there are multiple programs offered by the company to find, hone, and create the best talents in the telecommunications industry. Indosat Ooredoo attracts best talents with a 3-months apprenticeship program called INSPIRE (Indosat Ooredoo Apprenticeship Experience) which aimed at Developing Indonesian young Talents to become professionals. Prospective candidates will then enroll in iAccelerate, a 1-year acceleration program that aims to develop leaders at an early level to become Junior Managers. iAccelerators will be involved in Job rotation within function to enrich their knowledge, skills & experience; all while being guided by top notch coaches & mentors. These two programs; internship and acceleration programs, were kickstarted during pandemic and was all conducted fully online, thanks to the company’s digital capabilities.

For employees already working inside the company, Indosat Ooredoo has holistic and integrated Talent Management Programs which includes Leadership Development Program, Technology & Digital Development Programs, detailed Career Mapping & Rotations, and Global Talent Mobility that allows employees to be transferred to other Operating Companies across Ooredoo Group so they gain more valuable experiences.

Work-Life Balance for Employees’ Wellbeing

.Aside from providing learning opportunities for employees, Indosat Ooredoo always prides itself in providing the best employee benefits and activities to keep them engaged. All employees are encouraged to be active, form better chemistry with their colleagues and have a proper work-life balance through various extracurricular activities. The