Awards and Recognition:

Company details


Treasury Tower, 65th floor
Lot. 28 SCBD, Jl. Jendral Sudirman,
Kav 52-54, Jakarta 12190

Treasury Tower, 65th floor Lot. 28 SCBD, Jl. Jendral Sudirman, Kav 52-54, Jakarta 12190




To improve the financial well-being
of our customers and communities.

To improve the financial well-being of our customers and communities.

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Business Background

Established in Indonesia in 1997, PT Bank Commonwealth (PTBC) is a subsidiary of Commonwealth Bank of Australia (CBA), the largest financial services provider listed on Australian Securities Exchange and is included in Morgan Stanley Capital Global Index. With ~1,300 banking professionals, The Bank today serves its customers in 23 cities across Indonesia.

Bank Commonwealth offers a variety of banking solutions including overdraft loans and term loans for SMEs, mortgages, wealth management, opening of digital and comprehensive savings accounts, digital business loans for SME loans and mutual fund investments with flexibility to set transaction dates, standing order features, and mutual fund purchases through Internet Banking.

Bank Commonwealth has broken five Indonesian Museum of World Records (MURI) records through the Company’s (i) SmartWealth application as the first digital banking application with robo advisory services; (ii) SmartWealth application as the first digital banking application that integrates information on ownership of wealth management products as a whole; (iii) e-Kiosk as the first digital banking platform in Indonesia with end-to-end onboarding (active ATM cards, Mobile Banking and Internet Banking) within 10 minutes; (iv) KTA product as the first unsecured loan whose application process is filed digitally and obtains a decision immediately; and (v) Mobile Banking application as the first mobile banking application with investment features. The Company also offers best in class customer experience through digital-capable branches in several cities in Indonesia.

Bank Commonwealth has also won various awards including "The Best Wealth Management Business (Affluent Segment) in Indonesia" 2018 by The Asian Banker Indonesia Country, Ranked #1 in the Wealth Management Conventional Bank category at the 2019 Digital Brand Awards, Infobank Magazine, and Rank 1 in 10 Best Banks on Banking Service Excellence Monitors 2018, 2019 and 2020, Marketing Research Indonesia and Rank 2 in 2021.

Workplace policies and practices

We uphold our Values and we are guided by those values in everything we do. With our purpose “To improve the financial wellbeing of customers and communities” we bring our value which are Care, Courage, and Commitment in every task we do.

Employee benefits and activities

The Bank strives to provide market-competitive remuneration in line with each corporate level, which is regularly reviewed with reference to industry salary surveys and validated by an independent third party. The Bank also provides health insurance for each employee and their family members, and is also supportive of employee physical and mental health and wellbeing. The Bank offers employees the opportunity to develop interests outside work through sports, hobbies and arts activities through CommClub, including clubs for futsal, yoga, cycling, photography, choir and other activities. The Bank also provides the Employee Assistance Program (EAP), which includes free and confidential counseling assistance for all Bank employees.o improve the financial wellbeing of customers and communities” we bring our value which are Care, Courage, and Commitment in every task we do.

Organizational structures

Our latest organizational structure is led by the President Director, supported by 4 directors and 4 chiefs which are Director of Digital & Strategy, Director of Operations & Information Technology, Director of Compliance, Director of Human Resources, Chief of Risk, Chief of Retail & SME Businesses, Chief of Audit, and Chief of Customer Excellence & Centralized Services.

Career paths: current and future plans

Bank Commonwealth has a recruitment program to attract the talent required to deliver the Bank’s strategy. Bank Commonwealth’s assessment of candidates is based on technical qualifications including educational background, experience, and expertise as well as alignment with the Bank’s core values. The bank also prepare a program to attract fresh recruits to the bank known as PTBC Graduate Development Program, which set the program members to a fast track career path designed to create the future leader of the bank.

In supporting the realization of Bank Commonwealth’s strategy, the Bank is committed to developing the capabilities and potential of its human resources, to also boost the employees skill and career. Bank Commonwealth applies its HR development strategy through the ‘3E’ framework which are experience, exposure, and education.

Experience covering 70% of employee learning outcome with goals to improve capability development through experience that is provided by assignment of projects outside of the employees’ main responsibilities, or the provision of additional tasks to reliably measure an individual’s potential and abilities.

Exposure covering 20% of employee learning outcome are provided through mentoring or coaching from line managers, or from leaders in other divisions or directorates. In addition, the Bank strives for all employees to expand their networks and work relationships within the company and with colleagues from CBA Group

Education covering 10% of employee learning ourcome are provided through various training activities are conducted by the Bank as part of the HR development program. These activities include classroom training, workshops, seminars, and the Bank’s online learning portal ‘Content Anytime’ which covers a large range of learning topics. These learning and development activities are aimed at ensuring employees are equipped with technical and soft skills and are appropriate to the employee development needs.

Our Employee Value Proposition (EVP)

Our Employee Value Proposition (EVP) is #EveryoneMatters and we activate our EVP into real programs and activities who can be experienced by our employees. We have 3 pillars of EVP: #YourWellbeingMatters, #YourGrowthMatters, #YourIdeaMatters. During this pandemic situation, our company believe every employee and their family’s health and safety are the utmost important aspect. Therefore, we put maximum effort to keep our premises as safe as possible. From doing routine cleaning and disinfecting our office and branches, following all health protocol, to limiting number of employee who are allowed for working from office. On top of that, for our employees who are infected by COVID-19, we provide them facilities such as PCR test, free self-isolation accommodation, and personal protective equipment. This is as an example how to apply our EVP #EveryoneMatters and #YourWellbeingMatters into our day to day activities.