Room 2008-2011, 20/F.,
CDW Building, 388 Castle Road,
Tsuen Wan, New Territories,
Room 2008-2011, 20/F., CDW Building, 388 Castle Road, Tsuen Wan,
New Territories, Hong Kong
Security, management and consultancy
Security, management and consultancy
To be the most advanced
integrated security services
partner globally, making
our world safer, smarter
and better by everything
To be the most advanced integrated security services partner globally,
making our world safer, smarter and better by everything we do.
Explore opportunities with us!
CERTIS HONG KONG AND MACAUCertis Hong Kong and Macau offers a comprehensive range of security services from manpower to security consultation and technology, and is a subsidiary of Certis Group, the leading advanced integrated security organisation in Asia. The Certis Hong Kong and Macau umbrella encompasses Certis Centurion Facility Company Limited and Certis Technology Limited, two companies which provide world-class security services in manpower and technology respectively.
Certis Technology, inheriting the rich insights and patented technology from our parent company, has been providing advanced integrated security services to both Hong Kong SAR and Macau SAR market since 2006. It is also one of the top security providers for casinos.
CERTIS GROUPCertis is a leading advanced integrated security organisation that develops and delivers multi-disciplinary security and integrated services. As a unique specialist operations-technology outsourcing partner, Certis integrates advanced security, technology, facilities management, customer service and talent to build and operate bespoke solutions for complex, critical operations that extend beyond security. Our design-for-purpose solutions are led by an extensive track record of running operations and design thinking to drive operational efficiencies and deliver business-critical outcomes for our customers.
OUR VALUESWe call our people Certizens and we identify ourselves One Certis.
Certis Core Values help Certizens work together as one and bring the “why” to life. We embrace the Seven Core Values to attract the right people, bring them together and build a happy Certis community:
- Customer Focus
LIVE OUT CERTIS VALUES IN NEW ERAThe COVID-19 crisis marks the beginning of a new era for human resources. Certis made a swift response to live out our core values even in challenging times.
PROFESSIONALISMCertis Pinnacle Award (CPA) is Certis’ highest award of excellence. We recognizes our employees who uphold the highest standard of professionalism and consistently demonstrate professional manner which is performing the service that possess the skill and competence transcend the prevailing standards in the industry.
INTEGRITYCertis Hong Kong and Macau adhere absolute Integrity by enabling our employees to always act with honesty and transparency in all that we do, to keep our promises and commitments, to do the right things even if it means losing business, to treat our people, customers and business partners with fairness and respect.
CUSTOMER FOCUSIn Certis, we adopted various Service Passport Programme initiatives with a well-defined Customer Promise Scorecard enabling our employees to identify and respond to our customers' needs efficiently. We applied Certis Service Delivery System (CSDS) framework coupled with advanced Customer Feedback Management Process to establish long-term relationship with our customers strategically. CSDS is our self-developed system which breaks down complex service cases into simple steps to optimize our customers’ experience, ensuring consistent high service standard that aims to exceed our customers’ expectation.
TEAMWORKAs part of our unique Business Process Re-engineering and OperationsTM (BPRO®) Framework, Design Thinking has been implemented, in which our employees work collaboratively to come up with new solutions by considering what is most needed now.
In Design Thinking, teamwork is established from the very beginning of projects. Our team come together to determine the project’s direction and long-term goals and to exchange ideas of various components of the project, such as business opportunity, brand vision, client survey, potential challenges and risks, etc.
COURAGEThe pandemic has dramatically put pressure on Certis Leaders to transform and automate. Our leaders successfully shifted their focus toward three aspects: Reinvent ways of working, Upskilling to address the digital skills gap; Leverage innovative talent development models.
In 2020, we launched Certis Learning Management System (LMS) and conducted a Virtual Staff Retreat which was definitely a feat of employee engagement. When everybody was struggling with when and how to foster effective communication and learning in the pandemic, Certis mustered the courage to take the key step and said “yes” to every new opportunities and challenges.
CAREPeople are what makes the organization. Certis Hong Kong and Macau has been awarded the Caring Company logo for three consecutive years by The Hong Kong Council of Social Service, recognizing our effort in building a cohesive society by promoting strategic partnerships among business and social service partners and inspiring corporate social responsibility through caring for the community, employees and the environment.
We care about career growth of our employees. Recently, we received the Manpower Developer Award by Employees Retraining Board which recognizes our effort in demonstrating outstanding achievements in manpower training and development.
Caring workplace mental health is so important for our bottom line. During the pandemic, we celebrated special occasions in safe and more creative ways that surprised our employees and bought engagement to our teams significantly. We also conducted regular site visits to support and recognize our frontline employees who have displayed unsurpassed patience, strong discipline and the highest level of professional maturity in serving our customers even when the works had come more challenging during the COVID time.