8/F Watson House,
1-5 Wo Liu Hang Rd,
Fo Tan, N.T. HK
8/F Watson House, 1-5 Wo Liu Hang Rd, Fo Tan, N.T. HK
A.S.Watson Group is the world's largest international health and beauty retailer
with over 16,000 stores in 27 markets. Every year, over 5 billion customers and
members shopped with our 12 retail brands in stores and online
A.S.Watson Group is the world's
largest international health and
beauty retailer with over 16,000
stores in 27 markets. Every year,
over 5 billion customers and
members shopped with our
12 retail brands in stores and online
Explore opportunities with us!
Who We AreEstablished in Hong Kong in 1841, A.S. Watson Group is the world’s largest international health and beauty retailer with over 16,000 stores in 27 markets. Every year, over 5.9 billion customers and members shopped with our 12 retail brands in stores and online.
A.S. Watson has a long heritage in giving for 180 years, and we are committed to making a difference to the world through a wide range of corporate social responsibility efforts that are designed to benefit our staff, customers, shareholders and wider community, to bring more to the lives of everyone we touch.
With over 140,000 employees worldwide, including 12,900 in Hong Kong, A.S. Watson Group is also a member of the world renowned multinational conglomerate CK Hutchison Holdings Limited, which has four core businesses ‐ ports and related services, retail, infrastructure and telecommunications in 50 countries.
Our PurposeSMILE is the universal language of LOVE that have no boundaries across cultures and races. It brings people together, making them feel confident and hopeful. For 180 Years, A.S. Watson upholds a clear purpose – To put a smile on our customers’ faces
Whether it was giving free medicines to the underprivileged in the past, or protecting people’s health during COVID today, it is our proud heritage and continuous commitment to bring a smile to everyone. Together, we shape a better planet and a better tomorrow with smile.
Our O+O Retail StrategyAs the world’s largest international health and beauty retailer, A.S. Watson sets O+O (Offline Plus Online) as the new standard for retail.
Our O+O retail strategy is an ecosystem that is powered by technology, big data and artificial intelligence, not just about having physical stores and also an online store. Different from traditional Omnichannel or O2O model (online to offline or offline to online) from the past generation that drove customers from one channel to another, O+O retail is more about creating an integrated offline and online experience to better serve customers’ needs through digital transformation, that enables them to shop across any channel, anytime, anywhere.
To be able to deliver O+O (Offline plus Online) experience with excellence, it’s a combination of our extensive 16,000+ physical store network as core touchpoints, our 140,000-strong customer service workforce, integrated with digital platforms, 100+ eCommerce platforms, and very importantly, the customer connectivity with our base of 139 million loyalty members. Capitalising on the in-depth and sophisticated customer insights, we are able to provide the most personalised O+O experience which not only delivers the best offer to our customers, but also growth to our business.
From a traditional local dispensary to a leader in O+O retail, what have driven us to grow fast are our intense focus on customers connectivity and agility – a determination to accelerate our digital transformation to strengthen customer interaction across all offline and online channels. This unique O+O retail strategy drives us to bring customers a healthier and more beautiful life and delivers our promise – to put a smile on our customers’ faces.
Our Unique CultureAt A.S. Watson we understand that our employees make us who we are. That is why we employ the most talented people who demonstrate our DNA every day:
- Passion+: Bringing positive energy to everything we do. A desire to constantly learn and improve. A joy in exceeding customers’ expectations.
- Commitment+: Having the company’s interests at heart. The dedication to go the extra mile. The energy to drive results, having a positive impact on the bottom line.
- Teamwork+ : Working with openness, trust and respect. Taking value from alternative viewpoints. Achieving more through synergy and collaboration.
- Science+ : Creating simple, smart and pragmatic solutions that turn strategy into action. Always using proven facts for decisions.
- Innovation+: Working smarter to get better every day. Creating more value and better results from new ideas, or new ways of doing things.
Talent Development in A.S. Watson GroupA.S. Watson believes that the only way to stay ahead of the competition is to be agile and keep learning. Learning should be a lifelong journey for everyone. We design and offer a wide variety of development programmes via training sessions and on-the-job coaching to let our colleagues broaden their perspectives, gain a better understanding of our diverse businesses, and share their knowledge and experience.
- A.S. Watson Retail Academy
A.S. Watson Group has launched the A.S. Watson Retail Academy - the first local retail academy in the industry – to manage all talent development programmes. We are also the first local company to offer a Professional Diploma in Retail Management, a Qualifications Framework (QF) level 5 programme, equivalent to a bachelor’s degree. This programme is jointly developed by our People Development Team and the Institute for Entrepreneurship of the Hong Kong Polytechnic University.
Moreover, we offer a series of upskilling programmes in critical functions including sales operations, supply chain and trading for key managers. These blended learning programmes combine experiences, exposure and education to keep our managers’ skills relevant and futureproof.
- A.S. Watson InnoTeam
InnoTeam is one of A.S. Watson’s global talent development programmes. It brings teams of talents from different markets together for a range of challenging exercises to help drive the Group’s innovation.
- Reverse Mentoring Programme
Reverse mentoring Programme is another interesting approach, where our young, digital-native team members help senior executives to stay up-to-date on business technologies, workplace trends and customer needs.
- Digital Fitness
We have designed a range of digital skills interventions targeting business leaders and teams to continue to strengthen our customer obsessed mindset and culture.