CONNECTING WITH STAFF

We encourage our staff to engage in multidirectional communications with us on the basis of openness, transparency and equality with a view to delivering win-win results.

Our staff get real-time updates on our corporate developments through a host of online and offline media, such as our internal bi-monthly newsletter Connections, the intranet and our WeShare portal on WeChat. In 2021, we launched our first-ever employee engagement survey to better understand the needs and aspirations of our people.

Across the breadth of our operations, our people are encouraged to share ideas and suggestions with the management team at our regular “66 Afternoon Tea Gatherings”. We are also improving our WeChat portal “Riverside Buddies” to share company updates and engage our staff real-time with a more lively approach. To date, the account has garnered over 700 followers.

PROMOTING WORK-LIFE BALANCE AMONG STAFF

The wellbeing of our staff is important to us and we are committed to enabling their achievement of work-life balance. Health talks have been organized to foster a better understanding of the importance of having a healthy body and a healthy mind. We know our hardworking staff deserve to have good fun, so we regularly host engaging activities such as Staff Annual Party, Themed Food Festivals, Bimonthly Birthday Party, Summer Fun Game, Health Light Food Program, Women’s Day workshops on mystery box, lucky draw and business etiquette class, as well as Family Day Events. 2020 marked the 60th anniversary of Hang Lung Group, our employees received an additional day of paid annual leave, named Founder’s Day Leave, starting in 2020 to recognize their hard work and contributions. We also formalized flexible work arrangements in 2020. Beginning in March 2020, office employees can apply to start and end work up to an hour earlier or later than the standard working hours or can apply to work from home upon obtaining approval from the direct supervisor.

HOLISTIC TALENT TRAINING AND DEVELOPMENT

We have comprehensive training system that enables our employees to grow professionally and personally and make advances together with the company to achieve their ambitions and career goals. To target the different needs of different employees and business development, well combined the online and offline training course to make out the relative training courses for each level of employees, which including the Emerald Service Knowledge Program for all frontier employee that to improve and enhance their service skills, and the Supervisory Management Program for middle management employees, like Effective Communication and Motivation Skills, Coaching, Leadership & Delegation, Time Management, etc. Also, some of Leadership courses for high management employees. Moreover, effectiveness of which is ensured through conducting workshop by senior management members or on-the-job practice after training.

At Riverside 66, our comprehensive training programs cater to staff in all roles and across all ranks to ensure our people can grow and shine together with the company.

CONTRIBUTION TO SOCIETY

We also strive to give back to society through charitable community activities. Tianjin Hang Lung As One Volunteer Team has accumulated over 7,000 hours of service since 2014.

On Children’s Day, Hang Lung As One has donated and distributed 66 festival caring packages and summer sport suits to students of BoAi School. On that day, all students put on our new sport suits to perform on the stage, take part in the skills competitions and learn life skills. They were happy and thanked Riverside 66 to deliver this care for them.

In addition, at the beginning of summer vocation 2021, Hang Lung As One worked together with Xinjin Community has held “The Summer Vocation Dating with BoB”, which combined the BoB Show in our mall to invite students painting on the paper fans and expressed their beautiful summer vocation they want. During this activity, the volunteers got more understanding of students and knew about their aspirations, also leading the students to have a healthy and happy summer vocation.

“We Do It Well” is a principle that extends beyond our core business and embraces the initiatives we undertake on behalf of our staff, the community and the environment. We believe this is fundamental to our success and helps us win the trust of public.